Sr. QA Analyst - Deal Support

Samsara

Location not specified

Full Time

Posted April 17, 2026

Not Specified

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Job Description

The role involves ensuring operational excellence by auditing, analyzing, and improving the quality of deal support processes, providing feedback, and collaborating with cross-functional teams to enhance overall performance and compliance.

Key Responsibilities

Audit deal-related interactions and workflows to assess performance and adherence to policies
Use standardized rubrics to ensure accuracy and quality of deal support services
Analyze quality data and metrics to identify trends and derive actionable insights
Support the quality program through targeted audits, monitoring forms, and investigative projects
Collaborate with cross-functional teams to improve processes and ensure consistent quality outcomes

Requirements

3-5 years of experience in a quality assurance, process improvement, or operations role, with at least 2 years directly focused on executing quality programs
Demonstrated experience in designing and using quality assurance rubrics or scorecards to perform audits and provide structured feedback
Strong analytical skills with proficiency in root cause analysis, identifying error trends, and using data to tell a story about process performance
Excellent written and verbal communication skills, with an ability to deliver constructive feedback and present findings clearly to stakeholders
A meticulous attention to detail and a passion for continuous process improvement
Ability to work independently in a dynamic and fast-paced environment
Experience leveraging AI tools to automate quality workflows or analyze large datasets
Total Rewards: The ability to contribute to a remote work environment, with the flexibility to work in-person or remotely as per operational requirements
Legal ability to secure and maintain the right to work at the company and in the specified work location