Job Description
The role involves ensuring operational excellence by auditing and improving the quality of deal-related processes, providing feedback, and analyzing data to drive continuous improvement within Samsara's deal support organization.
Key Responsibilities
- Process auditing of deal-related interactions and workflows to assess performance and compliance
- Conduct quality assurance coaching using standardized rubrics to ensure accuracy and service standards
- Analyze quality data and metrics to identify trends and provide actionable insights
- Support the Deal Support Quality Program through targeted audits, monitoring forms, and investigative projects
- Collaborate with cross-functional teams to improve processes and ensure consistent quality outcomes
Requirements
- 3-5 years of experience in a quality assurance, process improvement, or operations role, with at least 2 years directly focused on executing quality programs
- Demonstrated experience in designing and using quality assurance rubrics or scorecards to perform audits and provide structured feedback
- Strong analytical skills with proficiency in root cause analysis, identifying error trends, and using data to tell a story about process performance
- Excellent written and verbal communication skills, with an ability to deliver constructive feedback and present findings clearly to stakeholders
- A meticulous attention to detail and a passion for continuous process improvement
- Ability to work independently in a dynamic and fast-paced environment
- Experience leveraging AI tools to automate quality workflows or analyze large datasets
- Industry-standard quality or process improvement certifications such as COPC, Six Sigma, or ASQ (preferred but not mandatory)
- Experience incorporating stakeholder feedback like CSAT or internal surveys into the quality improvement process (preferred)
- Experience facilitating calibration sessions with stakeholders to ensure scoring consistency and alignment (preferred)
- Experience with software used for quality assurance tracking and reporting (preferred)
- Familiarity with the sales deal lifecycle or a business operations environment (preferred)
- Experience with Salesforce (preferred but not required)
Benefits & Perks
Annual Base Salary 96,475 - 124,850 CAD
Performance-based bonus variable pay
Equity for eligible roles
Flexible, employee-led remote work model
Professional development stipend
Comprehensive health plans
Parental leave plans
Ready to Apply?
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