Job Description
The role involves leading and managing Samsara's global services partner program, including recruiting, enabling, and overseeing hardware installation, implementation, and integration partners to support large-scale customer deployments and ensure high-quality service delivery.
Key Responsibilities
- Define and execute the strategic vision for the Services Partner Program, including certification tiers, audit policies, and incentive structures.
- Lead negotiations and conduct Quarterly Business Reviews with services partner executives to ensure high-quality customer service and monitor partner performance.
- Identify, assess, and mitigate operational and strategic risks within the services partner function.
- Streamline cross-team processes and workflows to manage large-scale services partner engagements efficiently.
- Manage the hiring, onboarding, training, and ongoing development of the Services Partner team and maintain executive relationships with partners.
- Evaluate partner performance based on feedback and coordinate with sales and customer success teams for strategic deployment planning.
- Develop tools and resources to enhance team performance and foster a culture of recognition and impact.
Requirements
- Minimum of 7 years experience in program execution, consulting, partner account management, or similar roles.
- Proven track record as a people leader with experience hiring, developing, and leading inclusive, engaged teams.
- Demonstrated ability to build and maintain an enterprise-grade services partner network delivering verifiable customer outcomes within a high-growth technology company.
- Experience managing program budgets, P L, and defining strategic visions such as certification tiers and incentive structures.
- Strong track record of building and managing complex service partner relationships, including high-level negotiations and executive relationship management.
- Excellent cross-functional collaboration and communication skills, with the ability to work effectively across sales and product stakeholders.
- Strong project management, analytic, and organizational skills.
- Experience developing training content or certification systems for technical partners (preferred).
- Background in fleet telematics and dash camera industry with business development and project management experience (preferred).
Benefits & Perks
Competitive total compensation package with salary range of 114,520 to 184,050 USD annually
Employee-led remote and flexible working arrangements
Health benefits
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Samsara
More jobs at Samsara
Staff Product Marketing Manager - AI
Samsara
NEW
SF Bay Area
Full Time
4h
$129k-230k
Director, Insurance Partnerships
Samsara
NEW
San Francisco
Full Time
4h
Global Operations Rotation Program
Samsara
NEW
Remote
Full Time
4h
$80k-121k
More jobs in Location not specified
Workforce and Service Specialist
Zartis
NEW
Remote
Full Time
4h
Workforce and Service Specialist
Zartis
NEW
Remote
Full Time
4h
Remote Operations Center Manager
Silicon Ranch
NEW
Remote
Full Time
4h