Job Description
The role involves leading and managing Samsara's global services partner program, including recruiting, enabling, and overseeing hardware installation, implementation, and integration partners to support large-scale customer deployments and ensure high-quality service delivery.
Key Responsibilities
- Define and execute the strategic vision for the Services Partner Program, including certification tiers, audit policies, and incentive structures.
- Lead negotiations and conduct Quarterly Business Reviews with services partner executives to ensure high-quality customer service and monitor partner performance.
- Identify, assess, and mitigate operational and strategic risks within the services partner function.
- Streamline cross-team processes and workflows to manage large-scale services partner engagements efficiently.
- Manage the hiring, onboarding, training, and ongoing development of the Services Partner team and maintain executive relationships with partners.
- Evaluate partner performance based on feedback and coordinate with sales and customer success teams for strategic deployment planning.
- Develop tools and resources to enhance team performance and foster a culture of recognition and impact.
Requirements
- Minimum of 7 years experience in program execution, consulting, partner account management, or similar roles.
- Proven track record as a people leader with experience hiring, developing, and leading inclusive, engaged teams.
- Demonstrated ability to build and maintain an enterprise-grade services partner network delivering verifiable customer outcomes within a high-growth technology company.
- Experience managing program budgets, P L, and defining strategic visions such as certification tiers and incentive structures.
- Strong track record of building and managing complex service partner relationships, including high-level negotiations and executive relationship management.
- Excellent cross-functional collaboration and communication skills, with the ability to work effectively across sales and product stakeholders.
- Strong project management, analytic, and organizational skills.
- Experience developing training content or certification systems for technical partners (preferred).
- Background in fleet telematics and dash camera industry with business development and project management experience (preferred).
Benefits & Perks
Competitive total compensation package with salary range of 114,520 to 184,050 USD annually
Employee-led remote and flexible working arrangements
Health benefits
Ready to Apply?
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