Job Description
The Customer Success Manager at Affinity is responsible for managing a portfolio of mid-market clients, driving renewals, fostering product adoption, and acting as a trusted advisor to ensure customer satisfaction and success. The role involves cross-functional collaboration with sales, product, and engineering teams to enhance the customer experience and influence product development.
Key Responsibilities
- Own a portfolio of Mid-Market customers and drive account renewals
- Act as a Customer Advocate to manage client engagement and success strategies
- Serve as a trusted advisor to promote product adoption and customer satisfaction
- Develop and share best practices to help clients leverage product functionality
- Collaborate with sales, support, product, and engineering teams to share feedback, resolve escalations, and influence product development
Requirements
- Four (4) years of experience as a Customer Success Manager, Account Manager, or similar role.
- Proven track record of achieving commercial targets and goals, preferably in an enterprise SaaS setting.
- Experience managing complex accounts and renewals.
- Excellent interpersonal skills with a history of building strong business relationships.
- Influential communication skills with experience presenting to small and large audiences.
- Proficiency in organization, account prioritization, and time management.
- Ability to orchestrate cross-functional resources to ensure the success of clients.
- Ability to develop and implement strategies to manage client engagement and success.
- Ability to become a product expert and develop best practices to share with clients to leverage the full functionality of the product.
Benefits & Perks
Very competitive compensation package
Equity
Health, dental, and life insurance
Pension plan
Annual budget for education
Comprehensive learning and development program
Reimbursement for home internet, meals, and wellness memberships
Virtual team building and socials
Ready to Apply?
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