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Job Description
The IT Support Specialist provides technical assistance to employees by diagnosing, repairing, and maintaining computer hardware, software, and network systems, ensuring smooth and efficient technology operations within a fast-paced environment.
Key Responsibilities
- Provide first-level support for end users' technology issues via calls, tickets, and Slack messages
- Diagnose, repair, maintain, and upgrade Windows and Mac computers, servers, phones, and software applications
- Guide users through troubleshooting processes and educate them on hardware and software functionalities
- Install, configure, and assist with onboarding of laptops and peripheral equipment
- Support printers, including installation, configuration, and troubleshooting printing issues
- Assist with password resets, multifactor authentication resets, and account-related tasks
- Maintain accurate inventory records of technology equipment
- Ensure hardware and software are up to date and compliant
- Support VOIP phone systems and softphone applications
- Resolve connectivity issues with VPN and WiFi
- Document technical procedures, solutions, and best practices
- Escalate complex issues to higher-level IT staff or vendors
Requirements
- 1 to 3 years of experience in a technology support role
- Excellent troubleshooting skills
- Experience with Windows 10 and Windows 11
- Experience with Mac OS preferred
- Experience with Microsoft Entra and Exchange preferred
- Basic understanding of TCP IP protocol and basic network troubleshooting skills
- Experience with Jira and Azure is a plus
- Working knowledge of Microsoft Office application suite
- Patience, empathy, and kindness while working with frustrated users
- The ability and desire to work in a fast-paced challenging environment
- Outstanding communication skills and ability to effectively work cross-functionally
- Must be able to lift and move IT equipment as needed
Benefits & Perks
Competitive base salary
Company-wide bonus program
Generous and flexible time and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees
401K with a generous company match
Access to brand new downtown office with high-tech building gym and nearby running trails
Ongoing career development opportunities with Learning and Development team
Amazing rewards and incentives
Recognition as a Best Places to Work company for 10 years in a row
Ready to Apply?
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