IT Support Specialist
AlertMediaAustin, Texas
Full Time
Posted February 20, 2026
Not Specified
Remote
~36 people viewed this recently
Apply Now
Application opens on company website
Job Description
The IT Support Specialist provides technical assistance to employees by diagnosing, repairing, and maintaining computer hardware, software, and network systems, ensuring smooth and efficient technology operations within a fast-paced environment.
Key Responsibilities
- Provide first-level support for end users' technology issues via calls, tickets, and Slack messages
- Diagnose, repair, maintain, and upgrade Windows and Mac computers, servers, phones, and software applications
- Guide users through troubleshooting processes and educate them on hardware and software functionalities
- Install, configure, and assist with onboarding of laptops and peripheral equipment
- Support printers, including installation, configuration, and troubleshooting printing issues
- Assist with password resets, multifactor authentication resets, and account-related tasks
- Maintain accurate inventory records of technology equipment
- Ensure hardware and software are up to date and compliant
- Support VOIP phone systems and softphone applications
- Resolve connectivity issues with VPN and WiFi
- Document technical procedures, solutions, and best practices
- Escalate complex issues to higher-level IT staff or vendors
Requirements
- 1 to 3 years of experience in a technology support role
- Excellent troubleshooting skills
- Experience with Windows 10 and Windows 11
- Experience with Mac OS preferred
- Experience with Microsoft Entra and Exchange preferred
- Basic understanding of TCP IP protocol and basic network troubleshooting skills
- Experience with Jira and Azure is a plus
- Working knowledge of Microsoft Office application suite
- Patience, empathy, and kindness while working with frustrated users
- The ability and desire to work in a fast-paced challenging environment
- Outstanding communication skills and ability to effectively work cross-functionally
- Must be able to lift and move IT equipment as needed
Benefits & Perks
Competitive base salary
Company-wide bonus program
Generous and flexible time and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees
401K with a generous company match
Access to brand new downtown office with high-tech building gym and nearby running trails
Ongoing career development opportunities with Learning and Development team
Amazing rewards and incentives
Recognition as a Best Places to Work company for 10 years in a row
Ready to Apply?
Join AlertMedia and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at AlertMedia
Technical Support Engineer
AlertMedia
Mexico City
Full Time
4d
Product Marketing Manager
AlertMedia
Austin
Full Time
Mar 18
Marketing Events Coordinator
AlertMedia
Austin
Full Time
Mar 18
More jobs in Austin, Texas
Service Technician Manager
Freedom Solar Power
NEW
Austin
Full Time
22h
Service Technician Manager
Freedom Solar Power
NEW
Austin
Full Time
22h
Electrical Helper
Freedom Solar Power
Austin
Full Time
5d