Job Description
The IT Specialist at Samsara is responsible for supporting and managing cloud-based IT systems, including SaaS applications, network infrastructure, and collaboration tools, to enable company growth and operational efficiency in a remote, fast-paced environment.
Key Responsibilities
- Manage and support SaaS applications such as Okta, Google Workspace, Slack, and Zoom.
- Configure and manage cloud-based communication systems, including call routing, IVR, and system integration with CRM.
- Deploy and maintain systems that enhance collaboration and productivity.
- Respond to escalated IT support tickets in a timely and effective manner.
- Document IT policies and procedures.
- Identify and implement process improvements for IT operations.
- Ensure the security and efficiency of core IT operations.
- Mentor new IT team members and support organizational growth.
Requirements
- Minimum of 6 years of experience working in an IT Role.
- Experience working with Okta and Google Workspace.
- Minimum of 2 years of Tier II escalation support experience.
- Must reside in Canada.
- Demonstrate strong admin experience in managing SaaS applications such as Okta, Google Workspace, Slack, and Zoom.
- Have a solid understanding of Okta, including app integrations and automating rules.
- Experience deploying and managing systems that foster collaboration and productivity at scale.
- Experience planning and integrating tools and services which run workplaces.
- Experience configuring and managing cloud-based telephone systems, including call routing, IVR management, system integration with CRM, and end-user handsets softphones.
- Utilize knowledge of Apple products such as Macbooks and iPhones.
- Maintain an escalated tickets queue and respond to requests in a helpful and timely way.
- Document IT policies and procedures.
- Seek opportunities to improve workflows with an eye on continuous improvement and process optimization.
- Drive core operations that keep the company secure and productive.
- Mentor new hires as the organization grows quickly.
- Champion, role model, and embed Samsara’s cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team.
- Preferred: Bachelor’s Degree in a STEM related field (Science, Technology, Engineering, or Math).
- Preferred: Technical Certification.
Benefits & Perks
Competitive total compensation package including base salary, bonus, and equity (RSUs)
Remote and flexible working options
Health benefits
Opportunities for career development and rapid growth
Inclusive work environment with accommodations for disabilities
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