Job Description
The role involves analyzing and monitoring sales interactions to ensure quality and compliance, using data-driven insights to improve customer engagement and sales outcomes within a fast-paced SaaS environment.
Key Responsibilities
- Monitor sales interactions to assess quality and compliance
- Implement tracking mechanisms for quality process adherence and call scoring
- Analyze data using tools like LLMs, Excel, Tableau to identify improvement opportunities
- Collaborate with sales teams and stakeholders to ensure quality program effectiveness
- Drive projects to improve sales behaviors, processes, and customer outcomes
Requirements
- Minimum of 4 years of experience in Sales, Enablement, Operations, Quality, Management Consulting, or Program Management, ideally in a SaaS environment or fast-paced IT consulting role.
- Proven track record launching transformational quality projects that measurably increase team productivity and customer outcomes.
- Ability to ramp up quickly on business priorities and derive insights from data.
- Excel at building trust and communicating effectively with a wide variety of stakeholders, including account reps, managers, and technical roles.
- Poise under pressure when working through issues in a fast-paced environment.
- Strong attention to detail and a knack for process improvement and documentation.
- Experience working with Gong and/or Salesforce.
- Possession of project management or industry certifications, e.g., COPC, PMP.
Benefits & Perks
Annual Base Salary ranging from 106,802.50 USD to 143,600 USD
Flexible working model supporting remote, hybrid, or in-office work
Performance-based bonus variable pay and equity for eligible roles
Comprehensive health and parental leave plans
Professional development stipend
Ready to Apply?
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