Job Description
A Quality Analyst role focused on monitoring and improving sales engagement quality, compliance, and customer outcomes through data analysis and cross-functional collaboration within a SaaS environment.
Key Responsibilities
- Monitor sales interactions to assess quality of engagement and process compliance
- Implement mechanisms to track and ensure adherence to quality standards and call scoring
- Analyze data using tools like LLMs, Excel, Google Sheets, and Tableau to derive actionable insights
- Collaborate with sales and sales operations stakeholders to improve quality programs
- Drive projects to identify opportunities for behavior, process, and tool improvements
- Deliver data-driven insights to enhance sales team performance across segments and regions
Requirements
- Minimum of 4 years of Sales, Enablement, Operations, Quality, Management Consulting, or Program Management experience, ideally in a SaaS environment or fast-paced IT consulting role.
- Proven track record launching transformational quality projects that measurably increase team productivity and customer outcomes.
- Ability to ramp up quickly on business priorities and derive insights from data.
- Excel at building trust and communicating effectively with a wide variety of stakeholders, including account reps, managers, and technical roles.
- Poise under pressure when working through issues in a fast-paced environment.
- Strong attention to detail and a knack for process improvement and documentation.
- Experience working with Gong and/or Salesforce.
- Possess project management or industry certifications, e.g., COPC, PMP.
Benefits & Perks
Competitive total compensation package with salary range of 85,680 to 129,600 USD annually
Employee-led remote and flexible working options
Health benefits
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Samsara
Senior Business Value Strategist
Samsara
NEW
Not specified
Full Time
13h
$140k-212k
Chief of Staff, Head of Business Operations, People
Samsara
NEW
SF Bay Area
Full Time
13h
$149k-266k
Senior Manager, Enterprise Collections
Samsara
NEW
Not specified
Full Time
13h
$112k-160k
More jobs in Location not specified
Account Executive APJ
Planet
NEW
Remote
Full Time
13h
Account Executive NATO
Planet
NEW
Remote
Full Time
13h
Account Executive NATO
Planet
NEW
Remote
Full Time
13h