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Senior Sales Quality Analyst

Samsara
Remote
Full Time
Posted November 3, 2025
CA$94k - CA$122k
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Job Description

A Quality Analyst role focused on monitoring and improving sales engagement quality, leveraging data analysis and business intelligence tools to enhance customer interactions and drive sales outcomes within a SaaS environment.

Key Responsibilities

  • Monitor sales interactions to assess quality of engagement and process compliance
  • Implement mechanisms to track and ensure adherence to quality standards and call scoring
  • Analyze data using tools like LLMs, Excel, Tableau to derive actionable insights on sales team performance
  • Collaborate with sales and operations teams to improve quality programs and ensure accountability
  • Drive projects to identify opportunities for improving behaviors, processes, tools, and training

Requirements

  • Minimum of 4 years of experience in Sales, Enablement, Operations, Quality, Management Consulting, or Program Management, ideally in a SaaS environment or fast-paced IT consulting role.
  • Proven track record launching transformational quality projects that measurably increase team productivity and customer outcomes.
  • Ability to ramp up quickly on business priorities and derive insights from data.
  • Excel at building trust and communicating effectively with a wide variety of stakeholders, including account reps, managers, and technical roles.
  • Poise under pressure when working through issues in a fast-paced environment.
  • Strong attention to detail and a knack for process improvement and documentation.
  • Experience working with Gong and/or Salesforce.
  • Possession of project management or industry certifications, e.g., COPC, PMP.

Benefits & Perks

Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model including remote, hybrid, and in-office options

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