Job Description
The role involves leading and managing the GTMS operations team to ensure system stability, operational excellence, and seamless collaboration across departments, with a focus on process improvement, incident resolution, and strategic planning to support the company's revenue growth and customer success.
Key Responsibilities
- Ensure timely and effective resolution of incidents to minimize downtime and impact on sellers
- Identify and resolve recurring issues through root cause analysis and long-term solutions
- Continuously evaluate and improve operational processes for efficiency and effectiveness
- Collaborate with development, quality engineering, and other teams to ensure seamless operations and issue resolution
- Maintain clear communication with stakeholders regarding operational performance and initiatives
- Partner with Sales, Finance, Business Technology, and Product teams to ensure system integration and alignment with business strategy
- Develop and implement strategies to enhance the performance and reliability of the GTMS ecosystem
- Allocate resources effectively to support critical projects and team performance
- Monitor and manage operational costs to ensure budget adherence
- Oversee release management to ensure smooth deployments with minimal disruption
- Lead and manage support teams, providing mentorship, training, and performance management
- Identify, negotiate, and manage relationships with third-party vendors
- Establish and track key performance indicators to measure success and identify improvement opportunities
- Ensure systems adhere to security, data privacy, and industry standards
- Oversee budget planning and management within the area of responsibility
Requirements
- Bachelor's degree in Business, Computer Science, Information Technology, or related field; Master's degree preferred.
- Minimum of 3 years of experience in leadership roles focusing on Sales systems such as Salesforce Sales Cloud, CPQ.
- Experience in managing Operations teams driving system stability and operational excellence.
- At least 3 years of Salesforce experience.
- Deep business acumen, with a strong understanding of CRM systems, integration tools, Quality Assurance, and analytics platforms.
- Advanced influencing and communication skills, with a strong executive presence.
- Exceptional strategic thinking and problem-solving skills.
- Excellent collaboration skills, with experience working closely with Sales and Channel teams.
- A customer-centric mindset, with a focus on delivering value and a great customer experience.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Hybrid work schedule (3 days in office, 2 days remote)
Opportunities for career development and growth
Inclusive work environment with accommodations for disabilities
Ready to Apply?
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