Job Description
This role involves developing and managing knowledge management strategies and processes to support organizational learning and project delivery, with a focus on leveraging AI and technology to enhance knowledge sharing within a dynamic, team-oriented environment.
Key Responsibilities
- Develop and drive content guidelines, taxonomy, and organization to support the knowledge management library
- Manage project planning, coordination, and delivery within the knowledge management portfolio
- Assist in developing and implementing knowledge management strategies
- Identify and implement enhancements in knowledge management processes and technology based on KPIs and industry best practices
- Participate in technology-driven initiatives, including AI and innovative solutions
Requirements
- Bachelor's degree in a related field
- 3 years of Knowledge Management (KM) experience, with a solid foundation in AI platforms, dynamic troubleshooting workflows, and KM analytics and KPIs
- Proficient in project and program management, with a demonstrated ability to manage multiple projects simultaneously
- Proficient in one or more CMS or KMS systems
- Proficient in Showpad, JIRA, Confluence, Zendesk, Tableau, or similar tools
- Proficient in support-focused or knowledge-focused AI technology
Benefits & Perks
Annual Base Salary ranging from 80,622.50 USD to 121,950 USD
Performance-based bonus variable pay
Equity for eligible roles
Flexible, employee-led remote work model
Professional development stipend
Comprehensive health plans
Parental leave plans
Ready to Apply?
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