Senior Knowledge Developer

Samsara

Location not specified

Full Time

Posted May 4, 2026

Not Specified

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Job Description

This role involves managing and developing content within a technology-driven organization, utilizing AI and knowledge management tools to enhance content assets, support content processes, and collaborate with cross-functional teams to drive digital transformation in physical operations industries.

Key Responsibilities

Manage content operations roadmap and contribute to project completion
Collaborate with teams to implement and maintain content development processes and standards
Support content development projects and initiatives to ensure successful execution
Monitor and report on KPIs to evaluate content effectiveness and share insights
Identify and implement improvements in content processes and technology

Requirements

Bachelor's degree in a related field or equivalent experience demonstrating expertise in content development, knowledge management, or technical documentation.
Minimum of 3 years of content development knowledge management experience, including creating, capturing, structuring, and maintaining content.
Experience in working with content knowledge management and ticketing systems.
Experience in preparing AI-optimized content and building AI models for generating content.
Proficient in Jira.
Experience in working in Agile Scrum environments.
Experience in using Confluence, Tableau, and Zendesk or similar CRM tools.
Experience in managing content knowledge-related projects.
Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels.
Adept at managing multiple priorities and embracing change with ease.