Job Description
This role involves managing the entire order-to-cash process for large enterprise customers, providing personalized billing and collections support, and collaborating across teams to ensure accurate invoicing, timely payments, and process improvements within a fast-growing IoT company.
Key Responsibilities
- Serve as a dedicated partner for enterprise customers, providing personalized billing support
- Manage complex invoicing processes from order intake to cash application
- Reconcile accounts and analyze customer accounts to ensure timely payments
- Collaborate with sales, legal, and other teams to resolve billing discrepancies and customer inquiries
- Develop understanding of customer needs through direct communication and problem-solving
- Interact with senior executives to navigate sensitive billing and account issues
- Identify and propose process improvements to streamline the order-to-cash cycle
- Analyze accounts receivable data, prepare reports, and assist with month-end close activities
Requirements
- Bachelor's degree, preferably in accounting.
- Minimum of 5 years of progressive experience in accounting, with at least 2 years in a dedicated Order to Cash OTC accounts receivable, or accounts management role.
- Proven ability to manage complex, manual financial processes.
- Experience supporting Enterprise Customers and providing a white glove service.
- Demonstrated experience in cross-functional collaboration and problem-solving.
- Exceptional analytical skills and a knack for asking the right questions to get to the root of an issue.
- Executive presence and polished communication skills required to interact with senior leadership.
- Proficiency in Microsoft Excel and other accounting software.
- Experience with NetSuite and other Enterprise Resource Planning (ERP) systems.
- Experience prioritizing and managing time, working under strict deadlines, and ensuring compliance with company policies.
- Must be a fast learner, multi-tasker with a strong desire to learn and have a can-do attitude.
- Strong initiative, intellectual curiosity, and willingness to take ownership of complex problems.
- Ability to collaborate and communicate effectively.
- Excellent written and verbal communication skills, and analytical skills.
- Strong organization skills with exceptional attention to detail and follow-through.
- Must be able to support and support enterprise-level invoicing, cash application, and collections processes.
- Ability to analyze and prepare accounts receivable reports, and assist in month-end close activities.
Benefits & Perks
Annual Base Salary ranging from $72,887.50 to $98,000 USD
Flexible working model supporting remote, hybrid, or in-office work
Comprehensive health and parental leave plans
Professional development stipend
Performance-based bonus variable pay and equity for eligible roles
Opportunities for long-term career growth and development
Ready to Apply?
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