Job Description
The Sales Quality Program Manager at Samsara is responsible for monitoring and improving sales engagement quality, implementing data-driven processes, and collaborating with cross-functional teams to enhance customer outcomes and sales performance in a fast-paced, SaaS environment.
Key Responsibilities
- Partner with leadership and stakeholders to improve sales outcomes through data monitoring and compliance assessment
- Implement and manage quality assurance processes for customer interactions across various sales segments
- Analyze data using tools like LLMs, Excel, and Tableau to identify opportunities for process and behavior improvements
- Track and ensure adherence to quality standards, call scoring, and calibration procedures
- Drive projects to enhance sales behaviors, processes, tools, and training to improve customer and team outcomes
Requirements
- Minimum of 4 years of experience in Sales, Enablement, Operations, Quality, Management Consulting, or Program Management, ideally in a SaaS environment or fast-paced IT consulting role.
- Proven track record launching transformational quality projects that measurably increase team productivity and customer outcomes.
- Ability to ramp up quickly on business priorities and derive insights from data.
- Excel at building trust and communicating effectively with a wide variety of stakeholders, including account reps, managers, and technical roles.
- Poise under pressure when working through issues in a fast-paced environment.
- Strong attention to detail and a knack for process improvement and documentation.
- Experience working with Gong and/or Salesforce.
- Possession of project management or industry certifications, e.g., COPC, PMP.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model (remote, hybrid, or in-office options)
Ready to Apply?
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