Job Description
The Sales Quality Program Manager at Samsara is responsible for enhancing sales team performance and customer engagement through data analysis, quality assurance, and process improvements, supporting the company's mission to improve physical operations across various industries.
Key Responsibilities
- Partner with leadership and stakeholders to improve sales outcomes through data monitoring and compliance assessment.
- Implement mechanisms to track and ensure adherence to quality processes, call scoring, and calibration.
- Analyze sales interaction data using tools like LLMs, Excel, Tableau to derive actionable insights.
- Identify opportunities to enhance behaviors, processes, tools, training, and outcomes through investigative projects.
- Collaborate with Sales and Sales Operations teams to ensure accountability and effectiveness of quality programs.
Requirements
- Minimum of 4 years of experience in Sales, Enablement, Operations, Quality, Management Consulting, or Program Management, ideally in a SaaS environment or fast-paced IT consulting role.
- Proven track record launching transformational quality projects that measurably increase team productivity and customer outcomes.
- Ability to ramp up quickly on business priorities and derive insights from data.
- Excel at building trust and communicating effectively with a wide variety of stakeholders, including account reps, managers, and technical roles.
- Poise under pressure when working through issues in a fast-paced environment.
- Strong attention to detail and a knack for process improvement and documentation.
- Experience working with Gong and/or Salesforce.
- Possess project management or industry certifications, e.g., COPC, PMP.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model (remote, hybrid, or in-office options)
Ready to Apply?
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