Job Description
The Sales Operations Manager at Samsara is responsible for developing and implementing systems, processes, and policies to support the scaling of the sales organization, driving operational strategies, and partnering with leadership to optimize sales performance and growth.
Key Responsibilities
- Develop and execute change management strategies for new tools, processes, and organizational structures.
- Partner with Sales Leadership to create roadmaps and implement initiatives that support sales growth.
- Optimize and redesign sales processes, policies, and workflows to improve operational efficiency.
- Collaborate with the Salesforce Systems team to streamline systems, deliver business requirements, and enhance workflows.
- Prioritize and assess improvement requests to shape the future operational roadmap.
- Design and implement operational metrics to identify inefficiencies and uncover growth opportunities.
- Act as a strategic liaison between sales leadership and other departments to translate business needs into impactful initiatives.
Requirements
- Minimum of 5 years of experience in sales tools management or related roles.
- Proven success in managing tools for large sales teams with at least 1,200 users.
- Strong project management skills with experience in implementation and ROI measurement.
- Excellent communication and collaboration skills.
- Familiarity with CRM systems, sales automation tools, and productivity software.
- Bachelor's degree in business, finance, economics, engineering, or a related field.
- In-depth Salesforce CPQ experience.
- Experience as a Salesforce Administrator is a plus but not required.
- Experience with Lead-to-Cash systems such as Netsuite, SAP, etc.
- Previous project or program management experience.
- Ability to develop and execute change management strategies supporting adoption of new tools, processes, and organizational structures.
- Ability to partner closely with Sales Leadership to develop roadmaps and land initiatives with clarity and impact.
- Ability to drive operational strategies by partnering with sales and cross-functional leaders to scale the sales team effectively, including process optimization, redesign, and creation of innovative processes and policies.
- Ability to streamline systems and processes by partnering with the Salesforce Systems team, delivering business requirements, leading UAT testing, enhancing workflows, and championing effective sales communications.
- Ability to assess, prioritize, and manage requests and improvement opportunities based on business impact and effort.
- Ability to design and implement operational metrics to identify inefficiencies, propose solutions, and unlock growth opportunities through quantitative and qualitative analysis.
- Ability to act as a strategic bridge between sales leadership and other departments to transform business needs into impactful initiatives.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model including remote, hybrid, and in-office options
Ready to Apply?
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