Renewals Retention Manager Renewals Strategy Specialist

Samsara

Location not specified

Full Time

Posted April 23, 2026

$70k - $94k

Not Specified

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Job Description

The Renewals Retention Manager is responsible for developing and executing data-driven strategies to improve customer renewal rates, forecast renewal outcomes, and identify at-risk accounts through analytics and automation, collaborating across teams to optimize the renewal process and drive growth.

Key Responsibilities

Architect and drive the global renewal forecasting process using customer health insights and predictive analytics.
Design and maintain renewal health scoring models to identify at-risk accounts early for intervention.
Analyze churn attribution and expansion patterns to develop data-backed action plans for leadership.
Collaborate with Revenue Ops and IT to automate renewal processes and improve data integrity.
Create and present dashboards and business reviews to communicate renewal performance trends to senior stakeholders.
Mentor team members on analytical tools and best practices to promote data literacy within the organization.

Requirements

Minimum of 4 years of experience in Renewals, Customer Success Operations, Revenue Operations, or GTM Strategy Analytics.
Advanced Salesforce SFDC expertise, including deep experience building complex custom report types, dashboards, and calculated fields.
Proficiency in SQL and Excel for complex data modeling, trend analysis, and performance tracking.
Strong understanding of SaaS recurring revenue metrics such as Gross Revenue Retention (GRR), Net Revenue Retention (NRR), Churn, and Expansion.
Proven ability to analyze churn attribution and expansion patterns to provide data-backed action plans to leadership.
Experience in building and maintaining data visualizations in BI tools like Tableau, Looker, or Sisense.
Experience using data science principles or statistical modeling to predict customer behavior.
Experience in designing and maintaining renewal health scoring models that identify at-risk accounts early enough for successful intervention.
Ability to analyze complex datasets and extract reasons to influence executive decision-making.
Ability to automate manual processes through Salesforce or BI tools to drive efficiency.
Proven ability to present complex technical findings to non-technical executive audiences.
Bachelor’s degree in Business, Finance, Economics, Data Science, or a related field.
Experience in high-growth IoT, Fleet Management, or complex Enterprise SaaS environments.