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Job Description
The role involves leading and managing a team of renewal account executives to drive customer retention, achieve renewal targets, and develop scalable processes within a SaaS environment, focusing on building long-term customer relationships and ensuring operational excellence.
Key Responsibilities
- Lead and coach a team of Renewal Account Executives to achieve renewal and retention targets
- Drive accurate renewal forecasting and pipeline visibility
- Partner with cross-functional teams to align on renewal strategies and account planning
- Support complex or high-value negotiations to ensure favorable commercial outcomes
- Implement inspection frameworks to improve renewal execution and win rates
- Analyze renewal data and customer trends to identify risks and opportunities
- Hire, onboard, and develop high-performing sales talent
Requirements
- 3 years of sales or renewals management experience
- 6 years of overall SaaS sales, account management, or renewals experience
- Demonstrated success leading quota-carrying teams and consistently achieving retention or revenue targets
- Strong forecasting discipline and comfort managing performance through data
- Proven ability to hire, coach, and develop high-performing sales talent
- Strong cross-functional collaboration skills
- Experience operating in a fast-paced, high-growth environment
- Business proficiency in English and Spanish
- Salesforce proficiency required
Benefits & Perks
Above-market total compensation including base salary, performance-based bonus, and equity
Flexible, employee-led remote work model with options for in-person or hybrid work
Comprehensive health and parental leave plans
Professional development stipend
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