Job Description
The role involves managing and renewing a portfolio of high-value mid-market accounts in Mexico, leading full-cycle negotiations, driving customer retention and growth, and collaborating with cross-functional teams to ensure long-term customer success and revenue stability.
Key Responsibilities
- Manage a portfolio of 50-75 high-value renewal accounts per quarter in the Mexico Mid-Market segment.
- Lead the full-cycle renewal process, including quoting, negotiations, and securing internal approvals.
- Drive account retention and growth by identifying expansion opportunities and minimizing churn.
- Maintain accurate Salesforce pipeline data, provide scenario forecasting, and deliver data-driven insights.
- Collaborate with Customer Success Managers and Account Executives to strategize account growth and ensure a seamless customer experience.
- Act as the primary commercial lead, managing high-touch accounts ranging from $25K to $250K, with expertise in the Mexican market.
- Proactively solve for churn, advocate for the Mexico market, and achieve retention targets.
Requirements
- 2 years of full-cycle closing or strategic renewals experience, specifically managing Mid-Market or Commercial accounts.
- Proven track record of managing a quarterly quota of 1 million dollars with deal sizes above 100,000 dollars.
- Experience navigating the Mexico business landscape, including understanding local competitors and regional market trends.
- Ability to manage multi-stakeholder save cycles and handle complex procurement legal requirements.
- Expert proficiency in Salesforce and a disciplined approach to pipeline management.
- Ability to drive full-cycle commercial execution, including initial quoting, complex negotiations, and securing internal approvals.
- Prioritization skills to focus on 36-month terms to stabilize partnerships and maximize long-term Lifetime Value (LTV).
- Strong negotiation skills to manage complex procurement processes and legal requirements.
- Operational excellence in managing and maintaining accurate pipeline data and providing scenario forecasting and data-driven insights.
- Ability to partner seamlessly with Customer Success Managers (CSMs) and Account Executives (AEs) to identify expansion opportunities and ensure a frictionless customer experience.
- Full accountability for territory health, including proactively solving for churn, advocating for the Mexico market, and exceeding retention targets.
- Ability to build genuine relationships and articulate ROI or operational value to diverse stakeholders such as CFOs and Fleet Managers.
Benefits & Perks
Above-market total compensation through a combination of base salary, performance-based bonus variable pay, and equity for eligible roles
Flexible, employee-led remote work model
Comprehensive health and parental leave plans
Professional development stipend
Ready to Apply?
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