Program Manager - Customer Support PMO
SamsaraRemote
Full Time
Posted November 18, 2025
$97k - $126k
Not Specified
Remote
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Application opens on company website
Job Description
The Program Manager will lead and coordinate cross-functional projects within Samsara's Global Customer Support organization, focusing on improving customer experience, implementing strategic initiatives, and driving operational efficiency through process improvements and technology deployment.
Key Responsibilities
- Lead the planning, execution, and delivery of complex, cross-functional projects, adjusting priorities as needed.
- Use stakeholder insights and business context to prioritize programs and align work with strategic goals.
- Drive stakeholder engagement and communication across all levels to ensure alignment and buy-in.
- Own end-to-end project outcomes, hold teams accountable, and escalate issues to senior leadership when necessary.
- Foster a culture of continuous improvement through feedback and reflection.
- Champion and embed company cultural principles such as customer success, long-term building, and inclusivity.
Requirements
- Bachelor's degree from an accredited university
- Minimum of 5 years of project program management, management consulting, and/or business operations strategy experience
- Strong communication skills, including the ability to influence and lead complex projects with a wide variety of stakeholders such as executives, Sales R&D leaders, and frontline managers
- Demonstrated ability to clearly translate business concepts and requirements to technology teams to deliver effective solutions
- Strong analytical, data-driven, problem-resolution, and decision-making skills
- Experience driving AI-centric projects
- Experience in a global Customer Support, Product Support, Customer Success, or Customer Operations organization
- Proven track record of building trust and delivering results that demonstratively improve the customer experience
- Adaptability, flexibility, and the conviction to do the right thing under stress, high tension, and tight deadlines
- Ability to lead the end-to-end planning, execution, and delivery of complex, cross-functional project portfolios, navigating shifting priorities and adjusting accordingly
- Ability to connect cross-functional work to strategic goals and drive stakeholder engagement and communication across all levels
- Ability to own end-to-end outcomes and hold others accountable for commitments, implementing proactive solutions and escalating critical concerns to senior leadership as appropriate
- Ability to foster a culture of continuous improvement, seeking and offering feedback constructively
- Ability to reflect independently and adjust ways of working to improve effectiveness
- Ability to champion, role model, and embed Samsara’s cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model including remote, hybrid, and in-office options
Ready to Apply?
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