Job Description
The Engagement Services Manager at Samsara is responsible for promoting and managing the implementation of Samsara's IoT solutions and services, working closely with sales and customers to ensure successful deployment, customer satisfaction, and revenue growth in a remote, fast-paced environment.
Key Responsibilities
- Articulate and sell the value of Samsara Services to prospective and existing enterprise customers.
- Collaborate with Sales and Sales Engineers to define and integrate service solutions into proposals.
- Own and meet services ARR attach quota and forecast services pipeline.
- Plan and manage service scoping activities, produce proposals, and develop resource plans.
- Serve as a trusted advisor during product deployment, change management, and implementation.
- Participate in building and refining Samsara Services methodologies, processes, and collateral.
Requirements
- 7 years of demonstrated experience in positioning Professional Services or Technology Solutions.
- Building and maintaining positive relationships with sales, Customer Success Managers (CSMs), and other key partners during implementations.
- Strong presentation skills showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings.
- Strong innovation skills in building services templates, services engagement processes, and services presentations by having a builder mentality.
- Experience executing the Statement of Work (SOW) Proposal processes by scoping, producing, and delivering SOWs that meet customers' documented requirements.
- Ability to articulate relevant customer success stories and metrics that demonstrate value to the customer.
- Bachelor's degree (4-year Bachelor Degree).
- Specific skills in creating Salesforce (SFDC) reports and dashboards and navigating in SFDC.
Benefits & Perks
Annual Base Salary ranging from 101,420 to 136,363 USD
Flexible working model supporting remote, hybrid, or in-office work
Comprehensive health and parental leave plans
Professional development stipend
Equity for eligible roles
Performance-based bonus variable pay
Ready to Apply?
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