Job Description
The Operations Specialist supports order processing, inventory management, and issue resolution to ensure timely and accurate delivery of customer orders, while collaborating with cross-functional teams to improve processes and maintain high customer satisfaction.
Key Responsibilities
- Process and ship customer orders accurately and promptly, including handling exchanges and communicating errors to the Sales team
- Respond to inquiries from Sales, Customer Success, Customer Support, and Finance teams within established SLAs
- Partner with the Inventory team to ensure inventory accuracy
- Troubleshoot and resolve system errors to ensure order fulfillment and issue resolution
- Coordinate with 3PL and shipping carriers to expedite orders and resolve shipment delays
- Identify opportunities for process improvements and collaborate on implementing new policies
Requirements
- Candidates must have 1-2 years of experience in an Operations role, with experience in a similar industry.
- Candidates must have the ability to quickly master new skills, procedures, and systems.
- Candidates must have demonstrated the ability to thrive in a highly driven atmosphere while juggling multiple tasks and priorities.
- Candidates must have high attention to detail and exemplary problem-solving skills.
- Candidates must be able to maintain composure in a rapidly evolving environment.
- Candidates must be able to work well under pressure and meet tight deadlines.
- Candidates must have exceptional communication skills and a high level of adaptability.
- Candidates must have experience in processing and shipping customer orders, including auditing and communicating errors with the Sales team.
- Candidates must respond to Zendesk inquiries from Sales, Customer Success, Customer Support, and Finance teams within established SLA s.
- Candidates must partner with the Inventory team to ensure inventory accuracy.
- Candidates must troubleshoot and resolve system errors to ensure prompt order fulfillment and issue resolution.
- Candidates must communicate with 3PLs to expedite orders and resolve shipment delays among shipping carriers.
- Candidates must be an exceptional team player with the ability to meet deadlines and work well under pressure.
- Candidates must have intermediate skills in GSuite or MS Office.
- Candidates must be fluent in both English and Spanish, verbal and written.
- Candidates must be able to identify opportunities for process improvements, collaborate with cross-functional partners, and implement new process policies.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Inclusive work environment with accommodations for persons with disabilities
Flexible working model supporting remote, hybrid, or in-office work
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Samsara
More jobs at Samsara
Staff Product Marketing Manager - AI
Samsara
NEW
SF Bay Area
Full Time
11h
$129k-230k
Director, Insurance Partnerships
Samsara
NEW
San Francisco
Full Time
11h
Global Operations Rotation Program
Samsara
NEW
Remote
Full Time
11h
$80k-121k
More jobs in Location not specified
Workforce and Service Specialist
Zartis
NEW
Remote
Full Time
11h
Workforce and Service Specialist
Zartis
NEW
Remote
Full Time
11h
Remote Operations Center Manager
Silicon Ranch
NEW
Remote
Full Time
11h