Job Description
The Manager, Engagement Services oversees a team responsible for defining and selling Samsara's professional services, driving operational excellence, and ensuring the successful delivery of customer projects to support the company's connected operations platform.
Key Responsibilities
- Oversee and manage the team responsible for defining and selling Samsara Professional Services value.
- Drive team outcomes by achieving Services ARR attach quotas, forecasting, and scoping delivery projects.
- Hire, develop, and coach team members to meet performance goals and improve sales win rates.
- Translate business needs into technical project scopes, ensuring feasibility and alignment.
- Collaborate with leadership to shape service offerings and support new product launches.
- Enable sales and customer success teams through ongoing training on service offerings and customer expectations.
- Forecast services demand and monitor the ARR pipeline to understand capacity and performance.
- Analyze data using Salesforce reports and dashboards to inform decisions and identify improvement areas.
- Identify and mitigate operational risks impacting service scoping and delivery.
- Foster collaboration with Sales, Sales Engineers, and Customer Success teams to integrate services into proposals.
- Evaluate and improve operational processes to increase efficiency, automation, and reduce delays.
Requirements
- Minimum of 4 years of experience managing a team.
- At least 7 years of relevant industry experience, preferably in Professional Services, Sales Engineering, or Customer Success.
- Proven track record as a people leader with experience hiring, developing, and leading inclusive, engaged teams.
- Experience managing team outcomes and contributing to operational planning.
- Experience implementing or managing a scaled onboarding or services sales program, preferably in SaaS.
- Demonstrable experience with the SOW Proposal process, including scoping, producing, and delivering statements of work that meet documented technical requirements.
- Experience creating, navigating, and utilizing Salesforce (SFDC) reports and dashboards.
- Strong presentation skills with the ability to articulate customer success stories and metrics that demonstrate value.
- Solutions-oriented with strong problem-solving skills and the ability to reduce unnecessary complexity in a fast-paced environment.
- Bachelor’s degree from a 4-year institution.
- Ability to travel up to 50%.
- Experience serving a large and complex customer base in B2B SaaS.
Benefits & Perks
Competitive total compensation package with salary range of $109,480 to $147,200 USD
Employee-led remote and flexible working arrangements
Health benefits
Ready to Apply?
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