Job Description
The role involves leading and managing the Enterprise Customer Success team to ensure the successful adoption and ongoing value realization of Samsara's IoT solutions by enterprise clients, focusing on strategic planning, team development, and stakeholder management.
Key Responsibilities
- Ensure ongoing success and value realization for Samsara's Enterprise Customers
- Define and execute long-term strategies for the Enterprise Customer Success team
- Create goals, action plans, playbooks, and key metrics for enterprise accounts
- Lead and develop an inclusive, high-performing Customer Success team
- Manage stakeholder relationships, including executive-level communication and trust-building
- Partner with sales and renewal teams to develop and execute expansion strategies
- Monitor and report on team KPIs and organizational OKRs to leadership
Requirements
- 8 years relevant experience in a senior Customer Success, account management, or strategic consulting role
- 3 years experience in a people management or leadership position
- Clear leadership presence that translates across all communication channels -- in person, over video, and in writing
- Solutions-focused with strong problem-solving skills
- Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment
- Strong bias for action, the ability to think big while also executing with excellence
- Data-driven approach to building a clear picture of priorities, with the ability to surface necessary data if not readily available
- Strong track record of mentoring and building teams from scratch and retaining talent
- Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology
- Exceptional executive stakeholder management and communications skills, including emotional intelligence and prioritization, especially when engaging with customer VPs and internal leadership including Samsara’s C-suite
- Proven ability to build trust and communicate effectively with a wide variety of stakeholders, including customer executives, day-to-day users, and internal teams such as Sales, Product, Engineering, and Finance
- Diplomacy, tact, and poise under pressure when working through customer issues
- Demonstrated ability to foster an inclusive team environment that values diverse perspectives
- Bachelor’s degree from a 4-year institution
- Ability to travel within the United States for customer meetings and events up to 30%
- Experience leading a team where each team member managed a portfolio of 8-40 accounts
- Experience using Gainsight (preferred but not explicitly mandatory, so may be considered a plus if not specified as mandatory)
Benefits & Perks
Annual Base Salary between $101,420.45 and $136,363.63 USD
Flexible working model supporting remote, hybrid, or in-office work
Comprehensive health and parental leave plans
Professional development stipend
Performance-based bonus variable pay and equity for eligible roles
Opportunities for long-term career growth and high-impact contributions
Ready to Apply?
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