Manager, Enterprise Customer Success

Samsara

Location not specified

Full Time

Posted March 25, 2026

$101k - $136k

Not Specified

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Job Description

The role involves leading and managing the Enterprise Customer Success team to ensure the successful adoption and ongoing value realization of Samsara's IoT solutions by enterprise clients, focusing on strategic planning, team development, and stakeholder management.

Key Responsibilities

Ensure ongoing success and value realization for Samsara's Enterprise Customers
Define and execute long-term strategies for the Enterprise Customer Success team
Create goals, action plans, playbooks, and key metrics for enterprise accounts
Lead and develop an inclusive, high-performing Customer Success team
Manage stakeholder relationships, including executive-level communication and trust-building
Partner with sales and renewal teams to develop and execute expansion strategies
Monitor and report on team KPIs and organizational OKRs to leadership

Requirements

8 years relevant experience in a senior Customer Success, account management, or strategic consulting role
3 years experience in a people management or leadership position
Clear leadership presence that translates across all communication channels -- in person, over video, and in writing
Solutions-focused with strong problem-solving skills
Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment
Strong bias for action, the ability to think big while also executing with excellence
Data-driven approach to building a clear picture of priorities, with the ability to surface necessary data if not readily available
Strong track record of mentoring and building teams from scratch and retaining talent
Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology
Exceptional executive stakeholder management and communications skills, including emotional intelligence and prioritization, especially when engaging with customer VPs and internal leadership including Samsara’s C-suite
Proven ability to build trust and communicate effectively with a wide variety of stakeholders, including customer executives, day-to-day users, and internal teams such as Sales, Product, Engineering, and Finance
Diplomacy, tact, and poise under pressure when working through customer issues
Demonstrated ability to foster an inclusive team environment that values diverse perspectives
Bachelor’s degree from a 4-year institution
Ability to travel within the United States for customer meetings and events up to 30%
Experience leading a team where each team member managed a portfolio of 8-40 accounts
Experience using Gainsight (preferred but not explicitly mandatory, so may be considered a plus if not specified as mandatory)