Job Description
The role involves leading and managing the Enterprise Customer Success team to ensure the successful adoption and ongoing value realization of Samsara's IoT solutions for enterprise clients, focusing on strategic planning, team development, and stakeholder management.
Key Responsibilities
- Ensure ongoing success and value realization for Samsara's Enterprise Customers
- Define and execute long-term strategies for the Enterprise Customer Success team
- Create goals, action plans, playbooks, and key metrics for enterprise accounts
- Lead, develop, and manage an inclusive, high-performing Customer Success team
- Manage stakeholder relationships, including executive communication and trust-building
- Partner with sales teams to develop and execute commercial expansion strategies
- Monitor and report on team KPIs and organizational OKRs to leadership
- Champion company cultural principles and foster an inclusive team environment
Requirements
- Minimum of 8 years relevant experience in a senior Customer Success, account management, or strategic consulting role.
- At least 3 years of experience in a people management or leadership position.
- Clear leadership presence that translates across all communication channels -- in person, over video, and in writing.
- Solutions-focused with strong problem-solving skills.
- Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
- Strong bias for action, with the ability to think big while also executing with excellence.
- Data-driven approach, using data to build a clear picture of priorities, and able to surface necessary data when not readily available.
- Proven track record of mentoring and building teams from scratch, and retaining talent.
- Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
- Exceptional executive stakeholder management and communication skills, including emotional intelligence and prioritization, especially with customer VPs and internal leadership such as C-suite executives.
- Proven ability to build trust and communicate effectively with a wide variety of stakeholders, including customer executives, day-to-day users, and internal teams such as Sales, Product, Engineering, and Finance.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
- Bachelor’s degree from a 4-year institution.
- Ability to travel within the United States for customer meetings and events up to 30%.
- Experience leading a team where each team member managed a portfolio of 8-40 accounts.
- Experience using Gainsight or similar customer success management tools.
- Passion for going above and beyond the call of duty for customers and team members.
- Proven track record of partnering with Account Executives and Renewal Managers to develop and execute commercial expansion strategies.
- Strong program management experience.
- Strategic consulting experience.
Benefits & Perks
Competitive total compensation package with a salary range of $97,282.50 to $130,800 USD annually
Employee-led remote and flexible working arrangements
Health benefits
Ready to Apply?
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