Manager, CS Operations

Samsara

Location not specified

Full Time

Posted April 23, 2026

$107k - $144k

Not Specified

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Job Description

The role involves managing and optimizing the Customer Success Operations team to improve post-sales processes, drive customer retention and expansion, and support the scaling of Samsara's customer success organization through cross-functional projects, automation, and strategic initiatives.

Key Responsibilities

Partner with senior leaders to optimize Customer Success processes, systems, and policies.
Lead and manage a team of Customer Success Operations professionals.
Execute large cross-functional projects to improve customer outcomes, including process redesign and tooling enhancements.
Assess and prioritize Customer Success requests and process gaps, developing a strategic roadmap.
Collaborate with systems and technology teams to enhance automation, define requirements, and manage end-user communications.

Requirements

Minimum of 6 years of experience in Revenue Operations roles, preferably supporting Customer Success specifically, supporting cross-functional sales organizations within a fast-paced, iterative, forward-thinking SaaS environment.
Proven ability to drive improvements in Revenue workflows through cross-functional project management and build long-term solutions.
Strong organizational skills and business judgment with a track record of leading complex projects from strategy through execution.
Analytical mindset and ability to use data to influence strategy and decision-making.
Advanced experience with Gainsight and Salesforce strongly preferred.
Excellent communication skills and experience translating policy process into field-facing resources and guidance.
Bachelor’s degree from a top university with a focus in business, finance, economics, or engineering preferred.
Ability to support and partner with senior leaders across go-to-market teams to design, build, and run critical business capabilities for a post-sales organization.
Experience leading and managing a team of high-performing Customer Success Operations professionals.
Experience running large cross-functional projects focused on improving customer outcomes, including process redesign, tooling enhancements, and analytics-driven improvements.
Ability to intake, assess, and prioritize Customer Success-specific requests and process gaps based on business impact and effort, developing a roadmap aligned to core company goals.
Ability to collaborate with Post Sales Systems and Revenue Technology teams to enhance automation, deliver scalable tooling, define business requirements, conduct User Acceptance Testing (UAT), and manage end-user communications.