L1 Associate Technical Support
SamsaraRemote
Full Time
Posted March 30, 2026
Not Specified
Remote
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Job Description
The role involves providing technical support to customers of Samsara's IoT and SaaS products through various channels, helping resolve complex issues, and ensuring customer success in a fast-paced, remote environment.
Key Responsibilities
- Respond to inbound customer requests via phone, email, and chat.
- Collaborate with support teams to escalate and communicate customer issues.
- Manage personal workload efficiently and effectively.
- Utilize knowledge, tools, and resources to resolve technical customer issues.
- Document customer communications clearly and concisely.
Requirements
- High school diploma required, along with an Associate s degree or technical certifications in a related field.
- At least 1 year of experience in a technical product support role preferably within SaaS, IoT, or networking environments.
- Bilingual proficiency in English and Spanish, with the ability to conduct business and technical conversations in both languages.
- Technical know-how - comfortable interfacing with customers, translating complex technical concepts into everyday language, and working with SaaS systems.
- Interest and ability to work in a fast-growing environment with changing responsibilities.
- Technical knowledge in cloud applications, mobile computing, and hardware device troubleshooting.
- Availability to work a flexible schedule, which may include evenings, weekends, and holidays as needed.
- General knowledge about Electrical circuits, GPS, and telematics (preferred but not explicitly mandatory).
- Reliable internet connection and a distraction-free work environment, as this is a remote position.
Benefits & Perks
Above-market total compensation including base salary, performance-based bonus, and equity
Flexible, employee-led remote work model
Comprehensive health and parental leave plans
Professional development stipend
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