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Job Description
A technical support role responsible for assisting customers with complex issues related to Samsara's IoT and SaaS products through various communication channels, ensuring customer success and fostering long-term relationships in a remote, fast-paced environment.
Key Responsibilities
- Respond to inbound customer requests via phone, email, and chat
- Collaborate with support teams to escalate and communicate customer issues
- Manage personal workload efficiently and effectively
- Utilize knowledge, tools, and resources to resolve customer issues
- Document communications with customers clearly and concisely
Requirements
- High school diploma required, along with an Associate s degree or technical certifications in a related field.
- 1 year of experience in a technical product support role preferably within SaaS, IoT, or networking environments.
- Technical know-how - you re comfortable interfacing with customers, translating complex technical concepts into everyday language, and working with SaaS system.
- Interest and ability to work in a fast-growing environment with changing responsibilities.
- Technical knowledge in cloud applications, mobile computing, and hardware device troubleshooting.
- Availability to work a flexible schedule, which may include evenings, weekends, and holidays as needed.
- General knowledge about Electrical circuits, GPS and telematics.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model (remote, hybrid, or in-person options)
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