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Job Description
The role involves providing technical support and troubleshooting for SaaS applications, hardware, and AV systems to ensure smooth operations and enhance productivity for employees, including executives, within a fast-paced, high-growth environment.
Key Responsibilities
- Troubleshoot and assist users with technology and access issues
- Manage SaaS applications such as Okta, Slack, Zoom, and Google Workspace
- Collaborate with IT teams to deploy tools and services that improve productivity and collaboration
- Resolve high-priority escalations from helpdesk teams
- Provide hands-on support for devices, AV setups, meetings, and onsite events
- Document technical solutions and best practices in the knowledge base
- Mentor new hires and support team growth
- Support and maintain macOS and Windows environments, including imaging and security
- Set up and support AV systems and conferencing tools for meetings and events
- Prioritize and manage support tickets, identifying opportunities for process improvements
Requirements
- Fluency with enterprise SaaS platform Okta up to a Sysadmin level and experience primarily in Google Workspace.
- Previous experience in IT support as a Sysadmin, ideally in a fast-paced or high-growth environment.
- Deep familiarity with both macOS and Windows environments, including imaging, configuration, and endpoint security best practices.
- Strong understanding of A V systems and conferencing tools, with experience setting up and supporting executive meetings, boardrooms, and live events.
- Exceptional interpersonal and communication skills, with the ability to explain complex technical issues clearly and calmly to non-technical stakeholders.
- Track record of discretion, professionalism, and composure when dealing with high-pressure or high-visibility situations.
- Strong troubleshooting and diagnostic skills across hardware, software, and network-related issues.
- Ownership mindset with proven reliability in resolving technical problems end-to-end with minimal supervision.
- Bachelor’s degree in a technical field such as Computer Science, Information Systems, or equivalent hands-on experience and certifications.
- Scripting or automation experience (e.g., Python, Bash, PowerShell) to streamline repetitive tasks or support workflows (preferred but not explicitly mandatory).
- A calm, composed presence under pressure, with a reputation for delivering fast, accurate solutions in time-sensitive situations.
- A proactive mindset, always looking ahead to anticipate executive needs and eliminate recurring friction in the technology experience.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Inclusive work environment with accommodations for persons with disabilities
Flexible working model supporting in-person, hybrid, or remote work
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