Job Description
The role involves providing technical support and troubleshooting for SaaS applications, hardware, and AV systems to ensure smooth operations and enhance productivity for employees, including executives, within a fast-paced, high-growth environment.
Key Responsibilities
- Troubleshoot and assist users with technology and access issues
- Manage SaaS applications such as Okta, Slack, Zoom, and Google Workspace
- Collaborate with IT teams to deploy tools and services that improve productivity and collaboration
- Resolve high-priority escalations from helpdesk teams
- Provide hands-on support for devices, AV setups, meetings, and onsite events
- Document technical solutions and best practices in the knowledge base
- Mentor new hires and support team growth
- Support and maintain macOS and Windows environments, including imaging and security
- Set up and support AV systems and conferencing tools for meetings and events
- Prioritize and manage support tickets, identifying opportunities for process improvements
Requirements
- Fluency with enterprise SaaS platform Okta up to a Sysadmin level and experience primarily in Google Workspace.
- Previous experience in IT support as a Sysadmin, ideally in a fast-paced or high-growth environment.
- Deep familiarity with both macOS and Windows environments, including imaging, configuration, and endpoint security best practices.
- Strong understanding of A V systems and conferencing tools, with experience setting up and supporting executive meetings, boardrooms, and live events.
- Exceptional interpersonal and communication skills, with the ability to explain complex technical issues clearly and calmly to non-technical stakeholders.
- Track record of discretion, professionalism, and composure when dealing with high-pressure or high-visibility situations.
- Strong troubleshooting and diagnostic skills across hardware, software, and network-related issues.
- Ownership mindset with proven reliability in resolving technical problems end-to-end with minimal supervision.
- Bachelor’s degree in a technical field such as Computer Science, Information Systems, or equivalent hands-on experience and certifications.
- Scripting or automation experience (e.g., Python, Bash, PowerShell) to streamline repetitive tasks or support workflows (preferred but not explicitly mandatory).
- A calm, composed presence under pressure, with a reputation for delivering fast, accurate solutions in time-sensitive situations.
- A proactive mindset, always looking ahead to anticipate executive needs and eliminate recurring friction in the technology experience.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Inclusive work environment with accommodations for persons with disabilities
Flexible working model supporting in-person, hybrid, or remote work
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Samsara
Technical Support Supervisor
Samsara
NEW
Bengaluru
Full Time
21h
Validation Specialist - MX
Samsara
NEW
Not specified
Full Time
21h
Director, Field Sales Engineering
Samsara
NEW
Remote
Full Time
21h
More jobs in London, United Kingdom
Tax Senior Associate
Canonical
Remote
Full Time
Mar 30
VP GTM Operations
Celonis
London
Full Time
Mar 30
Account Executive, South Africa London based
Celonis
London
Full Time
Mar 31