Job Description
A Customer Success Manager at Amperity is responsible for guiding clients through the adoption and ongoing use of the company's AI-powered customer data platform, ensuring they achieve business value, fostering strong relationships, and identifying opportunities for growth and expansion.
Key Responsibilities
- Guide customers through the entire lifecycle of their engagement, focusing on adoption and usage to drive business value
- Collaborate with cross-functional teams to ensure customers achieve their goals and derive long-term value from the platform
- Partner with customers to develop and maintain business value roadmaps with clear milestones and expectations
- Communicate progress, identify risks, and involve relevant stakeholders to address customer needs
- Participate in solutioning for customer use cases and goals
- Conduct Monthly and Executive Business Reviews to assess customer health and growth
- Present new use cases and platform capabilities to enhance customer success
- Build and maintain strong relationships with customer stakeholders and facilitate internal and external advocacy
- Support expansion opportunities through upselling, cross-selling, and identifying new use cases
- Flag competitive risks and market shifts, and develop strategic plans to protect and grow account value
Requirements
- 8 - 12 years in an enterprise customer success, consulting, or digital transformation role.
- Strong preference for background in at least one of the following areas: Data infrastructure or analytics, Consumer brands, Personalization, paid media, lifecycle marketing, etc.
- Proven track record of supporting large organizations, including Fortune 100 companies.
- Demonstrated ability to influence decision-makers through informed, enthusiastic advocacy for a course of action that aligns with customer goals.
- A strategic mindset with a passion for consultative roles and providing tailored solutions to meet customer needs.
- Thrive in ambiguous environments, identify problems and drive clarity toward successful outcomes.
- Exceptional presentation and storytelling skills and ability to explain complex concepts in an easily understood manner.
- Collaborative team player with a strong ability to drive alignment and work cross-functionally with internal teams.
Benefits & Perks
Compensation/salary range: 120,000-160,000 USD base salary, with cash incentives and stock options
Work schedule: Hybrid work model with three days in the office each week
Work environment perks: Employee healthcare coverage, transportation subsidies, snacks, in-person and remote events and activities, self-managed PTO, flexible work arrangements
Additional benefits: Inclusive environment, opportunities for ownership through stock options, professional growth and development opportunities
Ready to Apply?
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