Job Description
The Senior Customer Success Manager at Amperity is responsible for guiding enterprise clients through onboarding, adoption, and ongoing engagement with the company's AI-powered customer data platform, ensuring they realize value and long-term success while collaborating with cross-functional teams to support customer growth and satisfaction.
Key Responsibilities
- Guide customers through the entire lifecycle to ensure platform adoption and value realization
- Develop and communicate customer-specific value roadmaps, milestones, and progress updates
- Collaborate with cross-functional teams to support customer success, including conducting business reviews and delivering ROI reports
- Build and maintain strong relationships with key customer stakeholders and facilitate value recognition
- Identify opportunities for upselling, cross-selling, and new use cases, working with sales teams to pursue them
- Surface and address customer challenges, adoption blockers, and competitive threats
- Engage with prospects and customers to set expectations, ensure smooth transitions, and support onboarding
- Connect customers with other clients and partners to foster value-added conversations
Requirements
- Minimum of 8 years in an enterprise customer success, consulting, or digital transformation role.
- Strong preference for a background in at least one of the following areas: Data infrastructure or analytics, Consumer brands, Personalization, paid media, lifecycle marketing, etc.
- Proven track record of supporting large organizations, including Fortune 100 companies.
- Demonstrated ability to influence decision-makers through informed, enthusiastic advocacy for a course of action that aligns with customer goals.
- A strategic mindset with a passion for consultative roles and providing tailored solutions to meet customer needs.
- Ability to thrive in ambiguous environments, identify problems, and drive clarity toward successful outcomes.
- Exceptional presentation and storytelling skills with the ability to explain complex concepts simply.
- Collaborative team player with a strong ability to rally and work cross-functionally with internal teams.
- Practitioner-level knowledge of martech tools, landscape, and workflows.
Benefits & Perks
100% healthcare coverage
28 days of Annual Leave inclusive of public holidays in England and Wales
communications stipend
flexibility to work in a modern, comfortable workspace
inclusive environment that encourages unlocking full potential
diversity and equal opportunity employment
Ready to Apply?
Join Amperity and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Amperity
Senior CRM Consultant
Amperity
New York
Full Time
4d
$117k-161k
Lead Customer Success Manager
Amperity
New York
Full Time
4d
$144k-200k
Senior Sales Director
Amperity
London
Full Time
5d
More jobs in London, United Kingdom
Mid-Market Account Executive - UK I
Samsara
London
Full Time
Feb 26
Senior AI Deployment Architect
Celonis
London
Full Time
3d
Senior Solutions Architect
Celonis
London
Full Time
5d