Job Description
The Senior Customer Success Manager at Amperity is responsible for guiding enterprise clients through onboarding, adoption, and ongoing engagement with the company's AI-powered customer data platform, ensuring they realize value and long-term success while collaborating with cross-functional teams to support customer growth and satisfaction.
Key Responsibilities
- Guide customers through the entire lifecycle to ensure platform adoption and value realization
- Develop and communicate customer-specific value roadmaps, milestones, and progress updates
- Collaborate with cross-functional teams to support customer success, including conducting business reviews and delivering ROI reports
- Build and maintain strong relationships with key customer stakeholders and facilitate value recognition
- Identify opportunities for upselling, cross-selling, and new use cases, working with sales teams to pursue them
- Surface and address customer challenges, adoption blockers, and competitive threats
- Engage with prospects and customers to set expectations, ensure smooth transitions, and support onboarding
- Connect customers with other clients and partners to foster value-added conversations
Requirements
- Minimum of 8 years in an enterprise customer success, consulting, or digital transformation role.
- Strong preference for a background in at least one of the following areas: Data infrastructure or analytics, Consumer brands, Personalization, paid media, lifecycle marketing, etc.
- Proven track record of supporting large organizations, including Fortune 100 companies.
- Demonstrated ability to influence decision-makers through informed, enthusiastic advocacy for a course of action that aligns with customer goals.
- A strategic mindset with a passion for consultative roles and providing tailored solutions to meet customer needs.
- Ability to thrive in ambiguous environments, identify problems, and drive clarity toward successful outcomes.
- Exceptional presentation and storytelling skills with the ability to explain complex concepts simply.
- Collaborative team player with a strong ability to rally and work cross-functionally with internal teams.
- Practitioner-level knowledge of martech tools, landscape, and workflows.
Benefits & Perks
100% healthcare coverage
28 days of Annual Leave inclusive of public holidays in England and Wales
communications stipend
flexibility to work in a modern, comfortable workspace
inclusive environment that encourages unlocking full potential
diversity and equal opportunity employment
Ready to Apply?
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