Job Description
This role involves deploying and managing IoT solutions for mid-market customers, ensuring successful adoption and integration of Samsara's platform to improve operational safety, efficiency, and sustainability across various industries.
Key Responsibilities
- Ensure customer adoption and success with Samsara's IoT platform to improve safety, efficiency, and sustainability of operations
- Manage deployment of Samsara technology for Mid-Market customers to achieve quick time to value
- Create launch plans and roadmaps to increase product usage and engagement
- Track implementation progress, product adoption, and account health
- Conduct training sessions and demonstrate technology to customers at all levels
- Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product teams to deliver a seamless customer experience
Requirements
- Minimum of 4 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Mid-Market SaaS experience is preferred.
- Experience supporting or working with technical products.
- Excellent consultative skills with experience in end-to-end system implementations.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of software.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor's degree from a 4-year institution.
- Strong priority management skills and high emotional intelligence.
- Ability to juggle multiple customer engagements in parallel and work cross-functionally.
- Excellent customer-facing communication skills, with the ability to quickly understand a customer’s business and explain technology products to both executives and day-to-day users.
- Ability to create launch plans and a roadmap to increase product usage.
- Experience supporting or working with technical products.
- Ability to track implementation progress, participation, product adoption, and account health.
- Experience running training sessions and demonstrating technology solutions.
- Deep understanding of the Samsara platform’s capabilities and ability to explain them to customers of all types.
- Strong bias for action, ability to think big, and high standards.
- Experience serving a large and complex customer base in B2B SaaS.
- Thrives in an unstructured, fast-paced, and change-heavy environment.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Opportunities for career growth and autonomy
Inclusive work environment with accommodations available
Flexible working model supporting remote, hybrid, or in-office work
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Samsara
Senior Business Value Strategist
Samsara
NEW
Not specified
Full Time
13h
$140k-212k
Chief of Staff, Head of Business Operations, People
Samsara
NEW
SF Bay Area
Full Time
13h
$149k-266k
Senior Manager, Enterprise Collections
Samsara
NEW
Not specified
Full Time
13h
$112k-160k
More jobs in Location not specified
Account Executive APJ
Planet
NEW
Remote
Full Time
13h
Account Executive NATO
Planet
NEW
Remote
Full Time
13h
Account Executive NATO
Planet
NEW
Remote
Full Time
13h