Job Description
This role involves deploying and supporting IoT solutions for mid-market customers across various industries, ensuring successful implementation, adoption, and ongoing customer success to improve operational safety, efficiency, and sustainability.
Key Responsibilities
- Ensure customer adoption and success with Samsara's IoT platform to improve safety, efficiency, and sustainability of operations
- Manage deployment of Samsara technology for Mid-Market customers to achieve quick time to value
- Create launch plans and roadmaps to increase product usage and engagement
- Track implementation progress, product adoption, and account health
- Conduct training sessions and demonstrate technology to both executives and end-users
- Manage multiple customer engagements simultaneously and collaborate cross-functionally to deliver an exceptional customer experience
- Deeply understand and explain the capabilities of the Samsara platform to diverse customer stakeholders
Requirements
- Minimum of 4 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Mid-Market SaaS experience preferred.
- Experience supporting or working with technical products.
- Excellent consultative skills with experience in end-to-end system implementations.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of software.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor's degree from a 4-year institution.
- Strong priority management skills and high emotional intelligence.
- Ability to juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional customer experience.
- Deep understanding of the Samsara platform’s capabilities and ability to explain them to customers of all types.
- Excellent customer-facing communication skills, with the ability to quickly understand a customer’s business and explain technology products to both executives and end-users.
- Ability to support or work with technical products.
- Experience creating launch plans and a roadmap to increase product usage.
- Ability to track implementation progress, participation, product adoption, and account health.
- Experience running training sessions and demonstrating technology solutions.
- Ability to manage deployment of IoT solutions for fleet and industrial assets.
- Experience working in a fast-paced, unstructured, and change-heavy environment.
- Strong bias for action, ability to think big, and high standards.
- Willingness to work in a remote position, residing in Canada.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model (remote, hybrid, or in-office options)
Ready to Apply?
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