Job Description
The role involves deploying and supporting IoT solutions for mid-market customers across various industries, ensuring successful implementation, adoption, and ongoing customer success through technical guidance, training, and relationship management.
Key Responsibilities
- Ensure customer adoption and success with Samsara's IoT platform to improve safety, efficiency, and sustainability of operations
- Manage deployment of Samsara technology for Mid-Market customers to achieve quick time to value
- Create launch plans and roadmaps to increase product usage and engagement
- Track implementation progress, product adoption, and account health
- Conduct training sessions and demonstrate technology to customers' executives and users
- Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product teams to deliver a seamless customer experience
Requirements
- Minimum of 4 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Mid-Market SaaS experience preferred.
- Experience supporting or working with technical products.
- Excellent consultative skills with experience in end-to-end system implementations.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of software.
- Strong priority management skills and high emotional intelligence.
- Experience supporting or working with technical products.
- Bachelor's degree from a 4-year institution.
Benefits & Perks
Annual Base Salary 79,204.55 - 93,181.82 CAD
Performance-based bonus variable pay
Equity for eligible roles
Flexible, employee-led remote work model
Professional development stipend
Comprehensive health plans
Parental leave plans
Ready to Apply?
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