Job Description
A Customer Success role focused on deploying and managing IoT solutions for mid-market clients across various industries, ensuring successful implementation, adoption, and ongoing relationship management to enhance operational safety, efficiency, and sustainability.
Key Responsibilities
- Ensure customer adoption and success with Samsara's IoT platform to improve safety, efficiency, and sustainability of their operations.
- Manage deployment of Samsara technology for Mid-Market customers to achieve quick time to value.
- Create launch plans and roadmaps to increase product usage and engagement.
- Track implementation progress, product adoption, and account health metrics.
- Conduct training sessions and demonstrate technology to both executives and end-users.
- Handle multiple customer engagements simultaneously, working cross-functionally to deliver an exceptional customer experience.
- Deeply understand and explain the capabilities of the Samsara platform to diverse customer stakeholders.
Requirements
- Minimum of 4 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Mid-Market SaaS experience preferred.
- Experience supporting or working with technical products.
- Excellent consultative skills with experience in end-to-end system implementations.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of the software.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor's degree from a 4-year institution.
- Strong priority management skills and high emotional intelligence.
- Ability to juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional customer experience.
- Deep understanding of the Samsara platform’s capabilities and ability to explain them to customers of all types.
- Excellent communication skills, especially in explaining technology products to both executives and end-users.
- Ability to support or work with technical products effectively.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Samsara
Technical Support Supervisor
Samsara
NEW
Bengaluru
Full Time
21h
Validation Specialist - MX
Samsara
NEW
Not specified
Full Time
21h
Director, Field Sales Engineering
Samsara
NEW
Remote
Full Time
21h
More jobs in Location not specified
Tax Technology Automation Specialist
Aprio
NEW
Remote
Full Time
21h
Lead Project Engineer - APAC
Energy Vault
NEW
Remote
Full Time
21h
Senior Project Engineer
Energy Vault
NEW
Remote
Full Time
21h