Job Description
A Customer Success role focused on deploying and managing IoT solutions for mid-market clients across various industries, ensuring successful implementation, adoption, and ongoing relationship management to enhance operational safety, efficiency, and sustainability.
Key Responsibilities
- Ensure customer adoption and success with Samsara's IoT platform to improve safety, efficiency, and sustainability of their operations.
- Manage deployment of Samsara technology for Mid-Market customers to achieve quick time to value.
- Create launch plans and roadmaps to increase product usage and engagement.
- Track implementation progress, product adoption, and account health metrics.
- Conduct training sessions and demonstrate technology to both executives and end-users.
- Handle multiple customer engagements simultaneously, working cross-functionally to deliver an exceptional customer experience.
- Deeply understand and explain the capabilities of the Samsara platform to diverse customer stakeholders.
Requirements
- Minimum of 4 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Mid-Market SaaS experience preferred.
- Experience supporting or working with technical products.
- Excellent consultative skills with experience in end-to-end system implementations.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of the software.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor's degree from a 4-year institution.
- Strong priority management skills and high emotional intelligence.
- Ability to juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional customer experience.
- Deep understanding of the Samsara platform’s capabilities and ability to explain them to customers of all types.
- Excellent communication skills, especially in explaining technology products to both executives and end-users.
- Ability to support or work with technical products effectively.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Ready to Apply?
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