Job Description
The role involves deploying and managing IoT solutions for large-scale public sector customers, ensuring successful implementation, adoption, and ongoing support to improve the safety, efficiency, and sustainability of their operations.
Key Responsibilities
- Ensure customer adoption and success with Samsara's IoT platform in the public sector.
- Manage deployment of Samsara technology for large-scale government customers.
- Create launch plans and roadmaps to increase product usage and engagement.
- Track implementation progress, product adoption, and account health.
- Conduct training sessions and demonstrate technology to various user levels.
- Collaborate cross-functionally with sales, support, engineering, and product teams to deliver a seamless customer experience.
Requirements
- Minimum of 4 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Experience supporting or working with technical products.
- Excellent consultative skills with experience in end-to-end system implementations.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of software.
- Bachelor's degree from a 4-year institution.
- Strong priority management skills and high emotional intelligence.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Experience supporting or working with technical products.
- Ability to support and deploy solutions for large and complex customer bases in B2B SaaS environments.
- Willingness and ability to travel within the US 10-20% of the time.
- Ability to understand and explain Samsara’s platform capabilities to customers of all types, including executives and end-users.
- Excellent customer-facing communication skills.
- Ability to quickly understand a customer’s business and technology needs.
- Ability to create launch plans and a roadmap to increase product usage.
- Experience tracking implementation progress, participation, product adoption, and account health.
- Ability to run training sessions and demonstrate technology solutions.
- Comfort working in a fast-paced, unstructured, and change-heavy environment.
Benefits & Perks
Annual Base Salary ranging from 88,089.75 to 118,440 USD
Performance-based bonus variable pay
Equity for eligible roles
Flexible, employee-led remote work model
Professional development stipend
Comprehensive health plans
Parental leave plans
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Samsara
More jobs at Samsara
Sr. Growth Marketing Manager - New Products
Samsara
NEW
San Francisco
Full Time
2d
$100k-168k
Sales Operations Manager - Enterprise
Samsara
NEW
Remote
Full Time
2d
$105k-127k
Field Sales Engineer
Samsara
London
Full Time
3d
More jobs in Location not specified
Senior Data Engineer
Omnidian
NEW
Remote
Full Time
2d
Writer, Public Relations & Communications (Remote)
LaunchSquad
NEW
Remote
Full Time
2d
Senior Software Engineer (Node.js / AWS)
Zartis
NEW
Remote
Full Time
2d