Job Description
This role involves deploying and managing IoT solutions for large enterprise customers across various industries, ensuring successful implementation, adoption, and ongoing success to improve their operational safety, efficiency, and sustainability.
Key Responsibilities
- Ensure customers increase safety, efficiency, and sustainability through IoT platform deployment
- Manage deployment of Samsara technology for large-scale customers to achieve quick value realization
- Create launch plans and roadmaps to enhance product usage and adoption
- Track implementation progress, participation, and account health
- Conduct training sessions and demonstrate technology to various user levels
- Coordinate multiple customer engagements simultaneously and work cross-functionally
- Deeply understand and explain Samsara platform capabilities to customers
- Build and maintain trust with stakeholders, including executives and end-users
Requirements
- 4 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Strong priority management and high emotional intelligence to handle a demanding position with high internal visibility.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving and project management skills.
- Excellent consultative skills with experience in end-to-end system implementations.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering senior management, and day-to-day users of software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Experience serving a large and complex customer base in B2B SaaS.
Benefits & Perks
Competitive total compensation package with a salary range of 85,085 to 114,400 USD annually
Employee-led remote and flexible working options
Health benefits
Ready to Apply?
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