Enterprise Customer Success Manager - Public Sector

Samsara

Location not specified

Full Time

Posted May 4, 2026

$98k - $132k

Not Specified

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Job Description

The Enterprise Customer Success Manager works closely with top public sector clients to understand their operations, customize Samsara's IoT platform solutions, and ensure long-term success by improving safety, efficiency, and sustainability of their physical operations.

Key Responsibilities

Work closely with top customers to understand their fleet and operational challenges.
Develop and execute success plans with customers, outlining objectives, metrics, and timelines.
Conduct executive business reviews to assess past successes and align on future goals.
Facilitate workshops to analyze current operations and recommend workflow improvements.
Deeply understand and explain the capabilities of the Samsara platform to diverse business types.
Mentor and support the Customer Success and Support teams.
Build and maintain strong relationships with stakeholders, including customers and internal teams.
Champion Samsara’s cultural principles and promote customer success and long-term partnership.

Requirements

Minimum of 3 years of experience in a senior Customer Success, account management, or strategic consulting role.
Enterprise SaaS experience preferred.
Experience supporting or working with technical products.
Solutions-oriented with strong problem solving skills.
Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of our software.
Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
Diplomacy, tact, and poise under pressure when working through customer issues.
Bachelor’s degree from a 4-year institution.
Strong bias for action, the ability to think big, with insistence on high standards (preferred).
Experience serving and supporting large-scale solutions for Public Sector organizations (preferred).
Ability to manage high internal visibility demands with strong priority management and high emotional intelligence.
Ability to understand deeply the Samsara platform’s capabilities and explain them to diverse businesses including field services, utilities, long-haul transportation, school buses, and others.