Job Description
The role involves partnering with enterprise clients to drive business transformation through IoT solutions, developing strategic success plans, and ensuring long-term customer satisfaction by translating operational data into measurable outcomes across various industries.
Key Responsibilities
- Partner with mid-to-large enterprise accounts to develop multi-year success plans and drive business transformation.
- Conduct workshops to understand customer operations and recommend leveraging Samsara's platform for positive outcomes.
- Lead data-driven business reviews with senior decision-makers to align operational priorities with measurable outcomes.
- Explain Samsara platform capabilities to various businesses and industry segments to promote adoption and expansion.
- Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product teams to address operational challenges and remove barriers.
Requirements
- Minimum of 4 years of experience in a Senior Customer Success, Account Management, or strategic consulting role.
- Exhibits solid priority management and high emotional intelligence required to lead through the demanding, high-visibility complexity of enterprise accounts, while maintaining a passion for taking initiative and going above and beyond in a dynamic, change-heavy environment.
- Adept at solving complex problems and communicating with executive stakeholders while maintaining poise in high-visibility enterprise accounts.
- Proven ability to build trust and communicate effectively with various stakeholders, including executives, Sales, Product, Support, and Engineering leaders, as well as regular users of the software.
- Experience supporting or working with technical products.
- Bachelor’s degree from a 4-year institution.
- Ability to travel up to 25% for work-related activities.
- Experience with Enterprise SaaS is preferred.
- Experience serving and supporting large-scale business solutions at Fortune 500 companies.
Benefits & Perks
Annual Base Salary 88,979.55 - 134,590.91 USD
Performance-based bonus variable pay
Equity for eligible roles
Flexible, employee-led remote work model
Professional development stipend
Comprehensive health plans
Parental leave plans
Up to 25 travel days
Ready to Apply?
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