Job Description
The role involves developing and delivering enablement strategies and training programs to support Customer Success Managers, with a focus on improving performance, driving adoption of best practices, and fostering a customer-centric culture in a high-growth, technology-driven environment.
Key Responsibilities
- Develop tailored enablement strategies to address performance gaps in the Customer Success organization.
- Create and implement learning programs to support change management initiatives for Customer Success Managers.
- Lead training sessions and serve as a subject matter expert in developing training materials and messaging.
- Collaborate with Customer Success leaders to drive business impact and reinforce adoption of best practices.
Requirements
- Bachelor's degree from a 4 year accredited university.
- Minimum of 3 years in sales enablement or related fields, preferably in high-growth environments, with knowledge of Customer Success methodologies and renewals or account management strategies.
- Prior experience in post sale roles, ideally in more complex, Enterprise, or technical sales processes as an Account Manager and/or Customer Success Manager (CSM).
- Experience collaborating with Customer Success leaders to drive business impact.
- Ability to dive into technical details and learn about product features and customer impact.
- Strong communication and training delivery skills.
- Ability to coach and leverage CS leadership as change agents to reinforce CSM adoption.
- Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives.
- Strong organization and project management skills with the ability to manage many projects and tasks simultaneously.
- Excellent written and oral communication skills with the ability to explain technical concepts using clear and concise language.
- Experience working in fast-paced, change-heavy environments.
- Ability to balance business needs across multiple stakeholders.
- Ability to guide and motivate sellers to achieve their performance goals.
- Direct experience with Articulate, Absorb LMS, Showpad CMS, and/or Jira Project Management.
- Multi-lingual ability to create and translate learning content in English, French, and Spanish.
Benefits & Perks
Annual Base Salary: $96,092.50 - $129,200 USD
Performance-based bonus variable pay
Equity for eligible roles
Flexible, employee-led remote work model
Professional development stipend
Comprehensive health plans
Parental leave plans
Ready to Apply?
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