Job Description
A Customer Success Specialist responsible for managing accounts receivable, supporting global customers with billing and payment issues, and ensuring a high-quality customer experience to promote long-term relationships and operational success.
Key Responsibilities
- Manage a portfolio of global customer accounts, including billing, receivables, and service inquiries
- Serve as the primary contact for billing questions, contract renewals, cancellations, and account concerns
- Perform collections activities to ensure timely payment of current and overdue accounts
- Resolve customer issues and escalations impacting payment or account status
- Prioritize and manage a dynamic work queue with customer requests and follow-ups
- Deliver high-quality customer experience through clear communication and accurate account management
Requirements
- 1 to 3 years of experience in a customer-facing role within a contact center, customer success, or B2B collections environment.
- Experience working in a fast-paced, high-volume environment, managing 20 cases per day via phone and email while handling escalated or time-sensitive customer interactions.
- Knowledge of operational accounts receivable processes, including billing inquiries, past-due account management, and basic reconciliation concepts.
- Strong problem-solving skills and critical thinking ability, with the capacity to follow established processes and contribute to scalable solutions.
- Highly organized and self-disciplined, with exceptional attention to detail, follow-through, and the ability to meet deadlines and SLAs.
- Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with a wide range of customers and internal partners.
- Proficiency using macOS and experience working with ticketing or CRM systems such as Zendesk, Salesforce, Service Cloud, or NetSuite.
- Ability to work remotely from Mexico.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Support for remote work where operationally feasible
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Samsara
Safety Event Review Supervisor-2
Samsara
NEW
Not specified
Full Time
2d
Manager, Sales Operations
Samsara
NEW
Not specified
Full Time
2d
$95k-128k
Sales Operations Analyst
Samsara
NEW
Not specified
Full Time
2d
$79k-107k
More jobs in Location not specified
IT Support Specialist
AlertMedia
NEW
Remote
Full Time
49m
Customer Success Manager, Growth
Affinity
NEW
VISA
Remote
Full Time
2d
Creative Video Producer, Brand
Affinity
NEW
Remote
Full Time
2d
$119k-137k