Job Description
A Customer Success Manager at Samsara works closely with top clients to understand their operational challenges, customize IoT solutions, and ensure long-term success by enhancing safety, efficiency, and sustainability of their physical operations across various industries.
Key Responsibilities
- Ensure customer success by increasing safety, efficiency, and sustainability of their operations using the IoT platform
- Develop joint success plans with customers, outlining objectives, metrics, and timelines, and address barriers to achieving business value
- Conduct executive business reviews with decision-makers and leadership to evaluate past successes and set future goals
- Facilitate workshops to understand customer operations and recommend workflow improvements to optimize product use
- Deeply understand and explain the capabilities of the Samsara platform to diverse business types
- Mentor and support the wider Customer Success and Support teams
- Build and maintain strong relationships with internal and external stakeholders, including executives and operational teams
Requirements
- 2-4 years of experience in a customer success, account management, sales, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Strong priority management and high emotional intelligence to handle a demanding position with high internal visibility.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating effectively with a wide variety of internal and external stakeholders including executives, Sales, Product, Support, and Engineering leadership, as well as day-to-day users of the software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Strong bias for action, the ability to think big, with insistence on high standards.
- Experience serving and supporting large-scale business solutions at Fortune 500 companies.
- Ability to thrive in an unstructured, fast-paced, and change-heavy environment.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Inclusive work environment with accommodations for persons with disabilities
Flexible working model supporting remote, hybrid, or in-office work
Ready to Apply?
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