Job Description
A Customer Success Manager at Samsara works closely with top clients to understand their operational challenges, customize IoT solutions, and ensure long-term success by enhancing safety, efficiency, and sustainability of their physical operations across various industries.
Key Responsibilities
- Ensure customer success by increasing safety, efficiency, and sustainability of their operations using the IoT platform
- Develop joint success plans with customers, outlining objectives, metrics, and timelines, and address barriers to achieving business value
- Conduct executive business reviews with decision-makers and leadership to evaluate past successes and set future goals
- Facilitate workshops to understand customer operations and recommend workflow improvements to optimize product use
- Deeply understand and explain the capabilities of the Samsara platform to diverse business types
- Mentor and support the wider Customer Success and Support teams
- Build and maintain strong relationships with internal and external stakeholders, including executives and operational teams
Requirements
- 2-4 years of experience in a customer success, account management, sales, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Strong priority management and high emotional intelligence to handle a demanding position with high internal visibility.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating effectively with a wide variety of internal and external stakeholders including executives, Sales, Product, Support, and Engineering leadership, as well as day-to-day users of the software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Strong bias for action, the ability to think big, with insistence on high standards.
- Experience serving and supporting large-scale business solutions at Fortune 500 companies.
- Ability to thrive in an unstructured, fast-paced, and change-heavy environment.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Inclusive work environment with accommodations for persons with disabilities
Flexible working model supporting remote, hybrid, or in-office work
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Samsara
More jobs at Samsara
Staff Product Marketing Manager - AI
Samsara
NEW
SF Bay Area
Full Time
5h
$129k-230k
Director, Insurance Partnerships
Samsara
NEW
San Francisco
Full Time
5h
Global Operations Rotation Program
Samsara
NEW
Remote
Full Time
5h
$80k-121k
More jobs in Location not specified
Workforce and Service Specialist
Zartis
NEW
Remote
Full Time
5h
Workforce and Service Specialist
Zartis
NEW
Remote
Full Time
5h
Remote Operations Center Manager
Silicon Ranch
NEW
Remote
Full Time
5h