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Job Description
The Customer Success Manager at Samsara is responsible for working closely with top customers to understand their operations, customize IoT solutions, and ensure long-term success by enhancing safety, efficiency, and sustainability of their physical operations.
Key Responsibilities
- Ensure customer operations are safe, efficient, and sustainable using the IoT platform.
- Develop success plans with customers, outlining objectives, metrics, and timelines.
- Conduct executive business reviews to align on past successes and future goals.
- Facilitate workshops to understand customer operations and recommend workflow improvements.
- Deeply understand and explain the capabilities of the Samsara platform to various businesses.
- Mentor and support the wider Customer Success and Support teams.
Requirements
- 2-4 years of experience in a customer success, account management, sales, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Strong priority management and high emotional intelligence to handle a demanding position with high internal visibility.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating effectively with a wide variety of internal and external stakeholders including executives, Sales, Product, Support, and Engineering leadership, as well as day-to-day users of the software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Strong bias for action, the ability to think big, with insistence on high standards (preferred).
- Experience serving and supporting large-scale business solutions at Fortune 500 companies (preferred).
- Ability to thrive in an unstructured, fast-paced, and change-heavy environment.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Opportunities for career growth and autonomy
Inclusive work environment with accommodations for disabilities
Flexible working model supporting remote, hybrid, or in-office work
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