Job Description
The Enterprise Customer Success Manager is responsible for working closely with top customers to understand their operations, customize Samsara's IoT platform to meet their needs, and ensure long-term success by building strong relationships, providing strategic guidance, and supporting their safety, efficiency, and sustainability goals.
Key Responsibilities
- Manage and strengthen relationships with top customers to ensure their success with Samsara's IoT platform.
- Develop and execute joint success plans with customers, including objectives, metrics, and timelines.
- Conduct executive business reviews to align on past achievements and future goals.
- Facilitate workshops to understand customer operations and recommend workflow improvements.
- Deeply understand and explain the capabilities of the Samsara platform to diverse business types.
- Mentor and support the Customer Success and Support teams to promote best practices.
- Collaborate with cross-functional teams including Sales, Support, Sales Engineering, and Product to address customer needs.
Requirements
- Minimum of 4 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of our software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor's degree from a 4-year institution.
- This role requires up to 25% travel.
- Strong priority management and high emotional intelligence.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Up to 25% travel allowance
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Samsara
Senior Business Value Strategist
Samsara
NEW
Not specified
Full Time
16h
$140k-212k
Chief of Staff, Head of Business Operations, People
Samsara
NEW
SF Bay Area
Full Time
16h
$149k-266k
Senior Manager, Enterprise Collections
Samsara
NEW
Not specified
Full Time
16h
$112k-160k
More jobs in Location not specified
Account Executive APJ
Planet
NEW
Remote
Full Time
16h
Account Executive NATO
Planet
NEW
Remote
Full Time
16h
Account Executive NATO
Planet
NEW
Remote
Full Time
16h