Job Description
The Customer Success Associate at Samsara is responsible for working closely with top customers to customize and optimize the company's IoT platform, ensuring their operations become safer, more efficient, and sustainable through strategic partnership, technical understanding, and ongoing support.
Key Responsibilities
- Ensure customer success by increasing safety, efficiency, and sustainability of their operations using the IoT platform
- Develop and execute joint success plans with customers, outlining objectives, metrics, and timelines
- Conduct executive business reviews to assess past successes and align on future goals
- Facilitate workshops to analyze current operations and recommend workflow improvements
- Deeply understand and explain the capabilities of the Samsara platform to various types of businesses
- Mentor and support the Customer Success and Support teams
- Build and maintain strong relationships with customers and internal stakeholders
- Advocate for and embody Samsara’s cultural principles
Requirements
- Minimum of 2 years of experience in a Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Bachelor's degree from an accredited university.
- Previous hands-on experience assisting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Strong priority management and high emotional intelligence.
- Strong bias for action, the ability to think big, with insistence on high standards.
- Experience serving and partnering with large-scale business solutions at Fortune 500 companies.
- Ability to work in a hybrid environment with 3 days onsite in Atlanta and 2 days remote.
- Legal right to work in the specified work location.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Ready to Apply?
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