Job Description
The Customer Success Associate at Samsara is responsible for working closely with top customers to customize and optimize the company's IoT platform, ensuring their operations become safer, more efficient, and sustainable through strategic partnership, technical understanding, and ongoing support.
Key Responsibilities
- Ensure customer success by increasing safety, efficiency, and sustainability of their operations using the IoT platform
- Develop and execute joint success plans with customers, including objectives, metrics, and timelines
- Conduct executive business reviews to assess past performance and align on future goals
- Facilitate workshops to analyze current operations and recommend workflow improvements
- Deeply understand and explain the capabilities of the Samsara platform to diverse business types
Requirements
- Minimum of 2 years of experience in a Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Bachelor's degree from an accredited university.
- Previous hands-on experience assisting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of our software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Strong priority management and high emotional intelligence.
- Strong bias for action, the ability to think big, with insistence on high standards.
- Experience serving and partnering with large-scale business solutions at Fortune 500 companies.
- Ability to work effectively in an unstructured, fast-paced, and change-heavy environment.
Benefits & Perks
Annual Base Salary ranging from 50,304.55 USD to 67,636.36 USD
Flexible working model supporting remote, hybrid, or in-office work
Performance-based bonus variable pay and equity for eligible roles
Comprehensive health and parental leave plans
Professional development stipend
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Samsara
More jobs at Samsara
Manufacturing Design Engineering Intern - Summer Intern
Samsara
NEW
San Francisco
Internship
2d
$0k-0k
Senior Software Engineer II, Developer Experience, Operational Excellence - US Canada Eastern Time Zone
Samsara
NEW
Not specified
Full Time
2d
$155k-208k
Sr. Sales Compensation Analyst
Samsara
Remote
Full Time
3d
More jobs in Location not specified
Director, Grid Integration
Cypress Creek Renewables
NEW
Remote
Full Time
2d
$210k-240k
Associate Director, Grid Integration
Cypress Creek Renewables
NEW
Remote
Full Time
2d
$190k-210k
QA Analyst, Thrive
Sword
NEW
VISA
Remote
Full Time
2d