Job Description
The Business Operations Manager at Samsara is responsible for driving operational excellence within the Technical Support organization by developing strategic narratives, analyzing key metrics, and leading cross-functional initiatives to improve efficiency and customer experience, leveraging AI tools and data-driven insights.
Key Responsibilities
- Partner with Technical Support leadership to develop strategic narratives and executive presentations on business performance and operational outcomes.
- Build and maintain reporting frameworks to track key business metrics and synthesize findings into actionable insights for senior leadership.
- Translate complex data and operational trends into clear stories to inform strategic decisions and organizational alignment.
- Drive cross-functional collaboration across Technical Support, Product, R&D, Sales, and Business Technology teams to prioritize and execute initiatives.
- Lead and manage special projects and operational improvements to enhance efficiency and customer experience within Technical Support.
- Leverage AI tools and self-service data capabilities to accelerate analysis, content generation, and workflow automation.
- Own and operationalize AI governance by tracking tools, skills, and use cases, establishing standards, and sharing best practices.
Requirements
- 8 years of experience in business operations, management consulting, strategy, or a related field.
- Bachelor’s degree from a 4-year accredited university.
- Demonstrated ability to build executive-level presentations and strategic communications that convey a clear, compelling narrative.
- Strong analytical skills with the ability to independently source, interpret, and synthesize data to support decision-making.
- Comfort and previous experience using AI tools such as Claude, ChatGPT, and self-service data capabilities for analysis, content generation, and workflow automation.
- Experience working cross-functionally and influencing stakeholders without direct authority.
- High degree of independence and intellectual curiosity able to take a loosely defined problem and return with structured, rigorous thinking and actionable recommendations.
Benefits & Perks
Annual Base Salary 113,050 - 133,000 CAD
Performance-based bonus variable pay
Equity for eligible roles
Flexible, employee-led remote work model
Professional development stipend
Comprehensive health plans
Parental leave plans
Ready to Apply?
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