Job Description
The Business Operations Manager at Samsara is responsible for driving operational excellence within the Technical Support organization by analyzing data, developing strategic narratives, and collaborating across teams to improve efficiency, customer experience, and decision-making using modern AI tools.
Key Responsibilities
- Partner with Technical Support leadership to develop strategic narratives and executive presentations on business performance and operational outcomes
- Build and maintain reporting frameworks to track key business metrics and synthesize findings into actionable insights for senior leadership
- Translate complex data and operational trends into clear stories to inform strategic decisions and organizational alignment
- Drive cross-functional collaboration across Technical Support, Product, R&D, Sales, and Business Technology teams to prioritize and execute initiatives
- Lead and manage special projects and operational improvements to enhance efficiency and customer experience within Technical Support
- Leverage AI tools and self-service data capabilities to accelerate analysis, content generation, and workflow automation
- Own and operationalize AI governance, including tracking tools, skills, use cases, and establishing best practices across teams
Requirements
- 8 years of experience in business operations, management consulting, strategy, or a related field.
- Bachelor’s degree from a 4-year accredited university.
- Demonstrated ability to build executive-level presentations and strategic communications that convey a clear, compelling narrative.
- Strong analytical skills with the ability to independently source, interpret, and synthesize data to support decision-making.
- Comfort and previous experience using AI tools for analysis, content generation, and workflow automation.
- Experience working cross-functionally and influencing stakeholders without direct authority.
- High degree of independence and intellectual curiosity able to take a loosely defined problem and return with structured, rigorous thinking and actionable recommendations.
Benefits & Perks
Annual Base Salary ranging from $106,802.50 to $161,550 USD
Flexible working model supporting remote, hybrid, or in-office work
Performance-based bonus and equity for eligible roles
Comprehensive health and parental leave plans
Professional development stipend
Ready to Apply?
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