TSE - FlashBlade 12 month Fixed term
Pure StorageDublin, Ireland
Full Time
Posted March 6, 2026
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Job Description
A Technical Support Engineer responsible for troubleshooting and resolving hardware and software issues related to FlashBlade products, providing exceptional customer service, and collaborating across departments to ensure customer satisfaction in a 24x7 support environment.
Key Responsibilities
- Troubleshoot and resolve customer issues related to hardware, software, and environmental factors within FlashBlade products
- Own and track customer support cases, ensuring timely resolution and effective communication
- Share knowledge through FAQ and KB articles for internal and customer use
- Mentor and coach junior support engineers
- Lead large customer calls, including hot escalations
- Manage multiple support projects and cases simultaneously
- Escalate complex issues to appropriate engineering teams
- Proactively understand customer expectations and champion their issues internally
Requirements
- A minimum of 3 years of experience in a professional enterprise level technical support role
- Must be willing to work the shift Monday - Friday 07:00 - 16:00
- Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment and configurations
- Proven ability to resolve customer problems and escalations utilizing appropriate internal and external resources
- Experience in supporting both hardware and software products
- Ability to triage issues and escalate them to appropriate engineering groups as necessary
- Working knowledge of technologies such as operating systems LINUX, Windows, VMware, LANs, WANs, and storage area networks
- Knowledge and ability to troubleshoot Networking, Replication, Performance, and Space issues
- Good organizational and time-management skills
- Exceptional customer service and communication skills
- Bachelor’s Degree in Computer Science or related technical field or relevant experience
Benefits & Perks
Work schedule: Monday - Friday 07:00 - 16:00, weekend, holiday, and on-call duties as required
Work environment perks: flexible time off, wellness resources, company-sponsored team events
Additional benefits: opportunities for growth and development, inclusive and supportive company culture
Ready to Apply?
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