Customer Success Manager NEU Remote
AlertMediaDublin, County Dublin
Full Time
Posted February 24, 2026
Not Specified
Remote
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Application opens on company website
Job Description
The Customer Success Manager at AlertMedia is responsible for managing strategic customer relationships, driving adoption and retention of products, supporting customer growth through upselling, and ensuring customer satisfaction through consultative and tailored engagement strategies.
Key Responsibilities
- Build and maintain strong relationships with customers
- Identify, measure, and execute strategies to achieve positive business outcomes for customers
- Evaluate customer risk and proactively promote value propositions to drive retention
- Support account growth through adoption, cross-sell, and upsell initiatives
- Conduct Quarterly Business Reviews to demonstrate value and provide recommendations
- Consult with customers on data automation solutions and support configurations
- Respond promptly and thoughtfully to customer inquiries
- Inform customers about new product developments and train them accordingly
- Communicate customer feedback to product management
- Manage customer data and interactions using Gainsight and Salesforce
Requirements
- 2-3 years experience as a Customer Success Manager
- Experience with Salesforce and Excel
- Gainsight experience is a plus
- Must have the legal right to work in the Republic of Ireland without Sponsorship
- Position is fully remote and open to Republic of Ireland residents
- Proven success working with customers through a strategic lens
- Ability to think critically to drive adoption, retain, and expand accounts
- Strong verbal and written communication skills
- Strong listening skills with the ability to work with a variety of customer profiles
- Excellent project management skills with proven ability to prioritize
- Strong analytical, negotiation, and creative problem-solving skills
- Proven ability to work with all members of the team including business development, software development, and product management
- Self-motivated and customer-focused
- Desire and ability to learn and be coached
Benefits & Perks
Competitive Base Salary
Amazing rewards and incentives
Fully remote position (for Republic of Ireland residents)
Ongoing career development opportunities through Learning Development team
Recognition as a Best Places to Work company for 10 years in a row
Opportunities to give back through community service
Ready to Apply?
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