Sr. Manager, ServiceNow Platform Engineering
Pure StorageSanta Clara, California
Full Time
Posted December 16, 2025
$187k - $299k
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Job Description
The Sr. Manager, ServiceNow Platform Engineering is responsible for leading the enterprise ServiceNow platform engineering team, overseeing platform reliability, security, governance, and operations, while collaborating with stakeholders to develop strategies, standards, and roadmaps for a complex, global ServiceNow environment.
Key Responsibilities
- Lead the ServiceNow Center of Excellence's Platform Engineering Support pillar, overseeing platform engineering, reliability, and operations.
- Partner with the ServiceNow Platform Architect on technical governance, standards, and guardrails to ensure platform performance, security, and compliance.
- Build, lead, and develop a multidisciplinary platform engineering team, including hiring, coaching, and performance management.
- Establish and enforce ways of working across product teams and shared services to ensure engineering discipline, quality, and accountability.
- Manage vendor relationships and augment capacity with external partners as needed.
- Own instance and environment strategy, including topology, data masking, drift controls, and governance.
- Implement and govern CI/CD pipelines, release processes, and automated testing to improve change quality and speed.
- Drive platform performance, availability, and resilience through SRE practices, monitoring, and incident management.
- Enforce platform security and compliance, including secure SDLC, encryption, access models, and audit readiness.
- Partner on design standards, review processes, and maintain architecture blueprints to ensure adherence and quality.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field; Master's degree preferred.
- At least 7 years of experience working with enterprise platforms, including a minimum of 5 years leading ServiceNow at scale in complex, global environments.
- Several years of experience as a lead architect or platform owner, preferably with direct people management.
- Proven leadership of platform engineering and operations, including managing multi-instance and multi-environment strategies, CI/CD, automated testing (ATF), release and deployment, upgrades, observability, SLOs, incident and problem management.
- Deep knowledge of key ServiceNow products and platform capabilities such as ITSM, ITOM, HRSD, CSM, FSM, App Engine Workspaces, IntegrationHub, MID Server.
- Demonstrated experience with CSDM and CMDB strategy, including data quality alignment of platform architecture to enterprise architecture.
- Hands-on governance experience of design standards, coding conventions, reuse patterns, review processes, and citizen development guardrails.
- Strong security and compliance knowledge, including access models, Segregation of Duties (SoD), encryption, secure SDLC, and producing audit-ready evidence.
- Executive-level communication and storytelling skills, with the ability to simplify complex topics and drive alignment among senior stakeholders.
- Relevant ServiceNow certifications such as CIS across domains, CAD architect level (e.g., CTA) are a strong plus.
- ITIL, SAFe, and Agile credentials.
- Experience operating a global or large-scale ServiceNow footprint across multiple regions and time zones, with significant internal and external user populations.
- Familiarity with common CI/CD tooling and practices for ServiceNow, including App Repository, GitHub, GitLab, Azure DevOps, static analysis, automated quality gates, and performance engineering at scale.
- Ability to lead and build a high-performing platform team, including hiring, coaching, performance management, and career development.
- Ability to establish and enforce platform policies, technical guardrails, and standards, including design standards, coding conventions, and review processes.
- Experience managing vendor relationships and augmenting capacity with partners as needed.
- Ability to own and strategize instance and environment management, including topology, cloning, data masking, drift controls, Store app governance, and domain separation.
- Experience implementing CI/CD pipelines with segregation of duties, code review, static analysis, and automated test gates to increase change quality and speed.
- Knowledge of governing release and deployment processes, including calendar management, approvals, rollback criteria, and evidence documentation in partnership with Change Management.
- Experience driving performance, availability, and resilience through Site Reliability Engineering (SRE) practices, including observability, meaningful Service Level Objectives (SLOs), error budgets, capacity planning, and incident/problem management.
- Ability to enforce platform security and compliance, including secure SDLC, encryption, key management, access models, vulnerability and patch management, and audit readiness.
- Partnering with platform architects on design standards, coding conventions, reuse patterns, and review processes, maintaining a reference architecture library and ensuring adherence through automated and manual checks.
- Ensuring strong CSDM and CMDB alignment, including data model ownership, discovery, service mapping, integrations, data quality KPIs, automation, and resilience.
- Establishing guardrails for citizen development and App Engine usage, including data, security, performance boundaries, certification, publishing workflows, monitoring, and supportability.
- Standardizing integration patterns such as API event contracts, idempotency, retry strategies, IntegrationHub strategy, spoke lifecycle, MID server posture, and drift monitoring.
- Engaging regularly with VP-level business and technology leaders to present platform strategy, investment tradeoffs, risk posture, and roadmap to executive steering bodies.
- Translating complex technical topics into clear narratives and visuals for non-technical audiences, influencing outcomes through evidence, options, and impact framing.
- Partnering with product owners to co-create roadmaps that balance speed, scalability, and sustainability, and unblock decisions via clear standards and exception handling.
- Willingness to work from the Santa Clara, CA office in an in-office environment, in compliance with company policies.
Benefits & Perks
Salary range: $187,000 - $299,000 USD annually
Work environment: primarily in-office in Santa Clara, CA
Flexible time off and wellness resources
Company-sponsored team events
Potential incentive pay and/or equity
Opportunities for growth and development
Inclusive and diverse workplace culture
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