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Job Description
The role involves designing and implementing automated workflows within the ServiceNow platform to optimize business processes, enhance system stability, and support global operations, primarily focusing on ITSM, CSM, or HR modules.
Key Responsibilities
- Architect and implement automated workflows within the ServiceNow platform to streamline manual processes.
- Design and develop functional workflows, business rules, and integrations using REST and SOAP APIs.
- Lead end-to-end delivery of platform enhancements across ITSM, CSM, or HR modules, ensuring performance and security standards.
- Identify system issues through root cause analysis and implement preventive measures to maintain platform stability.
- Collaborate with cross-functional teams to finalize technical designs and conduct code reviews.
Requirements
- A proven track record of at least 3 years as a ServiceNow Developer with deep expertise in Flow Designer, Script Includes, ACLs, and UI Policies, alongside hands-on implementation experience in at least one core ServiceNow product such as ITSM, CSM, ITOM, HR, or IRM.
- Proficiency in managing complex data migrations and building robust integrations with third-party systems using REST and SOAP APIs and Transform Maps.
- Ability to translate abstract business requirements into technical roadmaps, managing multiple high-priority deliverables while maintaining a focus on system maintainability and high-quality documentation.
- Strong interpersonal skills to effectively partner with global stakeholders and provide technical reviews that elevate the collective output of the development team.
- Willingness to work from the Bengaluru office in compliance with company policies, unless on PTO, work travel, or other approved leave.
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
Recognition as a Fortune s Best Workplace in Technology
Recognition as a Fortune s Best Workplace in the Bay Area
Certified as a Great Place to Work
Support for growth and development
Inclusive and diverse work environment
Ready to Apply?
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